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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]
★★ Novice

Hi,

 

I'm subscribed on the website with 43 days remaining before renewal, but when I log into my game it says I am preferred status.

 

Username: Chamon_MOFO

 

Edit: this has been corrected now, thanks Thumbs up

Message 31 of 339 (349 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]
★★★ Newbie

I cant purchase any Gametime and/or Suscription.

 

Username is Zukasastorm

 

Everytime i try, i get the following: An error has occurred while trying to process your request. Please, try again later. {0}

 

In the Buy History is a 2  month suscription from 04.01.2021...but ungame i´m still just preferred account

 

 

Message 32 of 339 (334 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@TheMachine797 

 

You should be good, the game time should be added now.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 33 of 339 (311 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@StromYo 

 

You need to reset the password on the linked EA account that account has the persona zukasa3011 (not StromYo) that EA account uses the same email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

Support are refunding the 3 purchases made whilst the account was disabled, you will be ok to purchase again after the password reset happens.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 34 of 339 (303 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]
★ Novice

My user name is Vahur, i cant subscribe the game.

Message 35 of 339 (290 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@Vahur22 

 

You need to reset the password on the linked EA account that account has no persona ( log in and set one ) (not Vahur22) that EA account uses the same email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 36 of 339 (283 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

Hello im trying to subscribe on SWTOR.com but keep getting "SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon, or visit our Twitter account for details!"

 

my Username for SWTOR.com is ironmojo 

 

Message 37 of 339 (267 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★★★ Newbie

Purchased 60 day pass on 12/31/20 but still have preferred status. My Bank acc. has been charged.

 Swtor username: ELKTuesday

 

Getting frustrated lol

Message 38 of 339 (231 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@InfernoIron 

 

You need to reset the password on the linked EA account that account has the persona  ironhart1 (not Infernolron) that EA account uses a yahoo email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 39 of 339 (209 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice

SWTOR Forum Username = unaturalx

 

I bought a sub it bugged out said was unable to make the perchase but it was made and i was charged here is the proof i just want my sub activated.

Message 40 of 339 (182 Views)
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