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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@jsik80 

 

Support said your subbed ok now, that is good to hear

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Message 21 of 339 (377 Views)

Re: Subscription Issues - 2020 (non steam)

@despawninfive 

 

You need to reset the password on the linked EA account that account has the persona mistkiller3 (not desawninfive) that EA account uses a gmail email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 22 of 339 (377 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@KSkellington 

 

You need to reset the password on the linked EA account that account has the persona d3a7hth3k1d (not KSkellington) that EA account uses a live.com email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 23 of 339 (377 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@sandwichartista 

 

You need to reset the password on the linked EA account that account has the persona slyprofits (not sandwichartista) that EA account uses a yahoo email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

support said there is also an email in the queue for a steam purchase, the above account password needs to be reset to add the game time

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 24 of 339 (364 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@ShadowLuicfer 

 

Support said it appears to be bank decline , they suggested to have a talk with your bank or try a different payment method

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 25 of 339 (363 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

That's weird I'll do that today not sure why my bank would do that

Message 26 of 339 (345 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

Hello, my SWOTR username is IgorLS. I bought a 60-day subscription on Swotor on December 20, 2020, and to this day, January 4, 2021, my account hasn’t changed from preferred to subscribed. 

I am from brazil, so I decided to use a Brazilian only payment method called Boleto because my credit card wasn’t working on the website for some reason. It usually takes 3 to 4 days for the payment via boleto to be recognized.

After a quick look into the website, I found this (image attached to the mesage) on my payment history. I don’t know if this means that the payment was received or just that transaction was started.

 

 

 

 

 

Message 27 of 339 (341 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@TheMachine797 

 

You need to reset the password on the linked EA account that account has a generated persona (not TheMachine797) that EA account uses a hotmail email

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

let me know when that account has had a password reset as support will need to manually add the game time to the swtor account

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 28 of 339 (319 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice
@proxos666 Yes that helped! I’m able to see the subscription payment page now. Still not seeing the steam game time? I see there is an option to add a game time code, is that something I could pull from my steam purchase?
Message 29 of 339 (304 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

I just reset the password

Message 30 of 339 (283 Views)
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