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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

All sorted now, thanks very much. 

Message 91 of 339 (340 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

I'm getting the maintenance error when trying to subscribe.

 

Username is Exortium

Message 92 of 339 (327 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

★★ Novice

Yea i got that info about cropped screenshots but the day after i sent 2 emails with fixed screenshots just like they told me to and still nothing. 

Message 93 of 339 (325 Views)

Re: Error: The EA Billing and Management services cannot be accessed at this tim

@CzarnaMamba00 

 

best to resend again as they do not have them apparently

____________________________________________________________


SWTOR Forum Username = OwenBrooks
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Message 94 of 339 (291 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@RoccoAlabasta 

 

You need to reset the password on the linked EA account that account has the persona chauntecler (not RoccoAlabasta) that EA account uses a gmail email but not the one on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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More information about: Becoming a Champion 
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Message 95 of 339 (260 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★★★ Newbie

Hi there Mine is 

 

raider_boy 

 

I am just coming back to SWTOR and I honestly don't remember My EA account back then, its been a long time, and I wanted to sub nothing is working, I got the game way way back in 2010ish or 2011 as a founder.  I just want to sub again.  Thank you so much.  

Message 96 of 339 (240 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

Hi, I've been trying to purchase a subscription in a variety of ways for the last few days and STILL have not been able to subscribe. Everything from a digital code, paypal, my card directly, and even a steam purchase have failed. My username is frootloopcoup. I've tried calling, but my calls keep dropping due to poor service in my area. 

I've also reset my EA password as well, to no avail.

Message 97 of 339 (199 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@Seventhedeadly 

 

Support said you are subbed, so glad to hear you sorted it

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 98 of 339 (185 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]

@frootloopcoup 

 

You need to reset the password on the linked EA account that account has the persona danmostbadassnam (not frootloopcoup) that EA account uses the same gmail email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

as to the steam purchase follow the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

 

and after you fix the account per above if the codes still dont work include the codes in the email

 

edit - support have refunded one purchase and the other is queued to be refunded when it closes in the system

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 99 of 339 (183 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice
@proxos666

Hi!
I talked with my bank and it seem to have to do with some new EU law and about secure payment and that Swtor aint connected to that system.
It looks like I have for now set up a Paypal for it instead.

Thanks for the assist!
Message 100 of 339 (142 Views)
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