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Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]

This post is for subscription issues bought from swtor.com

 

Please provide your swtor username when posting.

 

If you bought from steam please follow the sticky - https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/firs...

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Message 1 of 339 (2,276 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Novice

I am having issues, my swtor.com username is queenred.

 

What other information is needed?

Message 2 of 339 (2,260 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@thequeenred 

 

what issue are you having ? 

 

have flagged with support but will be tomorrow for a response

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 3 of 339 (2,256 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Novice

Thank you! Every time I try to add a code or set up a subscription it says: The EA Billing and Management services cannot be accessed at this time. Please try again later.

 

I have tried resetting the password to both my swtor account and my EA account, set up an authenticator, tried a different browser/incongnito mode and I am still getting the same error.

 

A few years back I accidentally created a new EA account using my gmail account, when the account with all my games attached was my yahoo account. I had to contact support to get them to change the email on my yahoo account to my gmail account, and delete the new EA account I had created. I suspect that may be the root of my problems, but I am not sure. 

Message 4 of 339 (2,252 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@thequeenred 

 

I will have a response tomorrow, hopefully it isnt due to the deleted ea account - see https://help.ea.com/en-us/help/account/close-ea-account/ 

 

 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 339 (2,246 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

I am also facing this problem. I am FTP but trying to buy a 60-days subscription and got below reply. My display name is KoolChyester.

 

This service is currently unavailable for this account. If you wish to purchase more cartel coins please call our Customer Service team or you can try again tomorrow.

 

 

 

 

Message 6 of 339 (2,213 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

My SWTOR username is eyePOOPED. I've been trying to sub for about a week now. I'm a launch player with my Founders title and everything, yet when I tried to get back into the game again I have not been able to subscribe. I get the under maintenance error. 

Message 7 of 339 (2,159 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★★ Newbie

SWTOR Username: jlsik

 

I keep getting the maintenance page when I try to subscribe. I'm a founder and recently decided to play again.

 

Thanks

Message 8 of 339 (2,133 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@thequeenred 

 

seems it will be monday before i can get a response, calling will be the only way to get an answer quicker 

 

i forgot yesterday was friday , support arent here on the weekend at present

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 9 of 339 (2,114 Views)

Re: Subscription Issues - 2020 (non steam)

★★★ Newbie
@proxos666 My account is saying im preffered but i got subbed the other day its been days lol

my username is

themkmovement
Message 10 of 339 (2,098 Views)
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