Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

by proxos666
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Original Post

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice

I purchased a 60 day subscription from the swtor.com website and received the error message ""An error has occurred while trying to process your request. Please, try again later." My bank account was charged $32.46 but I did not receive my subscription time. My swtor account name is khojoot.

Message 371 of 1,694 (367 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@zliiberty 

 

Game time has been added , you should be sorted now

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 372 of 1,694 (329 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@psijiic 

 

Support are refunding that purchase so that will process back now 

 

to fix the account , 

 

You need to reset the password on the linked EA account that account has the persona khojoot (not psijiic) that EA account uses the same email as on your swtor account

 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

 

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

 

once done you will be good to purchase again

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 373 of 1,694 (325 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

[ Edited ]
★ Novice

Trying to subscribe after a few years of being gone.

Changed EA Password.

Did Incognito.

Different browser. 

Updated my payment info.

etc and none of it is working.


Message 374 of 1,694 (303 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

To further clarify, I am getting the standard "high traffic, maintenance" message every time I try.

Message 375 of 1,694 (298 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

Username:Cobrashotz 

 

Having a issue saying high level of traffic and can't sub pls help 

Message 376 of 1,694 (283 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@QuietEspionage 

 

Support said your account is ok now , use incognito mode in chrome , or delete the web browser cache and cookies if it persists

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 377 of 1,694 (267 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

@Namzooog 

 

Support said you have a ticket in the system , they will handle things through the ticket

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 378 of 1,694 (263 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★ Novice

That worked! Thank you so much!

Message 379 of 1,694 (238 Views)

Re: Subscription Issues 2021 (not steam purchases) bought from swtor.com

★★ Novice

@proxos666 

 

What is the timeframe on refunds? I have not been refunded yet but I'm not sure if it takes a few days.

Message 380 of 1,694 (234 Views)