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Steam transaction support

by zombiez1999
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Original Post

Steam transaction support

★★ Novice

Swtor Subscription problem
Hi Zombie here
I'm having issues with a subscription i was charged for on my credit card and proof of purchase for on steam but i have not received it for my account under the Swtor ID- zmashgemer
I have sent a file group with proof of purchase and transaction info and my steam account page

Thank you for your time and hope for a response

Message 1 of 8 (161 Views)

Re: Steam transaction support

★★ Novice

For a update it was for a 60 day pass and it still says im preffered (i decided to wait out the day thinking it was a bug)

Message 2 of 8 (117 Views)

Re: Steam transaction support

★★ Novice

from what i am seeing the purchase was charged to my steam account and i have a steam verification email for it but swtor did not send there subscription renewal email

 

Message 3 of 8 (115 Views)

Re: Steam transaction support

@zombiez1999 

 

be sure the screenshots emailed to support are not cropped https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 4 of 8 (105 Views)

Re: Steam transaction support

@zombiez1999 

 

Support cant see any emails from you , were they sent from the email on the swtor account ?

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 5 of 8 (88 Views)

Re: Steam transaction support

★★ Novice

update pictures included that are full captures

Message 6 of 8 (66 Views)

Re: Steam transaction support

★★ Novice

i mean as in i recieve a email every month of my subscription activation from SWTOR and steam confirming my purchase but i did not receive anything from Swtor this transaction confirming my subscription

Message 7 of 8 (65 Views)

Re: Steam transaction support

@zombiez1999 

 

Support cannot see any email from you with the proof of purchase screenshots 

 

if you send from an email not on the swtor account be sure to include the swtor displayname in the email

 

otherwise if it is possible , call swtor support when the lines are open and request to upload the screenshots to an ea ticket when on the phone.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 8 (38 Views)
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