Subscription Issues - 2020

[mcsquee]

Hi, I subscribed to the game via the Steam store and haven't received anything in-game yet. Just subscribed today about an hour ago, account name mcsquee

[AstridWhiteHair]

same with me but with cartel coins

[CaseBody2]

Hello, i have subbed trough Steam and not recieved the sub in-game. My account name is dutchbrosjustin

[LuckyLulach]

Same as the other new Steam users. Paid for a 30 day subscription a couple of hours ago but my account status still has me as free-to-play. Have only made one SWTOR account so doubtful it's an issue with Steam being linked to the wrong one.

SWTOR user LuckyLulach

[KrispyKen]

I have gotten this game on steam and was prompted to create an account which i did, then i turned off the game and bought a subscription through steam, however after i log into the game again, i am still a free to play member and have not recieved my subscription, i log onto my account on the star wars website and it also shows i dont have a subscription but on steam it says i have bought the product and have recieved a receipt, can anyone help?

[unie1992]

@KrispyKen I'm stuck in the same boat.

[LuckyLulach]

This appears to be affecting a number of new Steam subscribers, unfortunately no solution has been found yet. After contacting Steam support, they say to contact EA but EA's support page says for Steam subscriptions we need to contact Steam support. Right now we're just being given the runaround.

[SanctifiedDevil]

Same problem here and no one seems to want to take responsibility for the issue! 

[banekun]

Hello i bought a 60 day sub on the website but my account still says preferred player 

my swtor name is kawaiibane

[TheAmazingMrHero]

Having the same issue. Made a Steam support ticket and they told me to come here. Account name is Valaylon, and I have included proof of purchase.