Re: Steam subscription not working.

by proxos666
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Original Post

Re: Steam subscription not working.

★★ Novice

Thank you, I have now logged into my EA account with the linked email. I wondered why it wouldn't let me change my email on Quasp3r. I have resent the email so hopefully it will now go through, unlike the last one. Thank you for your help.

Message 1011 of 2,670 (530 Views)

Re: Steam subscription not working.

★★ Novice

Hi, sorry to be a bother. Could you somehow check to see if my email has now gone through? I've been gifted a 7 day subscription to tie me over so that's nice, but still would prefer the 30 days I paid for lol. Thank you.

Message 1012 of 2,670 (488 Views)

Re: Steam subscription not working.

@ItsJinxDuh 

 

I asked 12 hrs ago and there was no email at that point

 

if you are able call swtor support when the lines open , you can request to upload the screenshots to a ea ticket whilst on the phone, this will ensure they have the screenshots

 

https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Getting-Help-and-Board-Guidlines/td-p/4806...

____________________________________________________________


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Message 1013 of 2,670 (480 Views)

Re: Steam subscription not working.

★★ Novice
@proxos666 Thank you for the follow up. That’s really disappointing that both emails haven’t showed up. Is there any way I can just get the subscription cancelled and a refund issued?
Message 1014 of 2,670 (470 Views)

Re: Steam subscription not working.

[ Edited ]

@ItsJinxDuh 

 

not from swtor , as you didnt buy from them you have given your money to steam (3rd party vendor) to cancel a steam subscription it also needs to be done on steam, this is why they need the proof of purchase to add the game time they do not have access to purchases on steam.

 

you can try emailing from a different domain like gmail , just be sure to include the swtor username , however cannot track that email easily , calling at least then you know they have the screenshots.

 

edit - see https://support.steampowered.com/kb_article.php?ref=8018-TAJK-6238#manage

 

How do I manage or cancel my Subscription?

Visit Account Details, where you can edit your payment method on record or cancel a Subscription at any time. Your cancelled Subscription will remain active until the paid plan expires.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 1015 of 2,670 (462 Views)

Re: Steam subscription not working.

★★★ Novice
@proxos666 after I wrote to you, support sent me a letter on February 14 with a request to send screenshots. I sent screenshots within 20 minutes. so far I have not been answered. I bought a month subscription on January 24th. Most incompetent support I've ever seen!
Message 1016 of 2,670 (428 Views)

Re: Steam subscription not working.

@LutoCrec 

 

Will follow up when support come online in 7 hrs

 

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 1017 of 2,670 (420 Views)

Re: Steam subscription not working.

@LutoCrec 

 

Support still cannot find an email from you , so for them to help they need to get the proof of purchase (pop) screenshots 

 

100% way is to call swtor support when the lines open and request to upload the pop to an ea ticket whilst your on the phone.

 

will be fixed in a few days from that point

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
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SWTOR FAN Community Website Click Here

Message 1018 of 2,670 (395 Views)

Re: Steam subscription not working.

★★★ Novice

Responded directly to the email sent by François-Xavier, from the same Gmail account it was sent to, which is the same as my SWTOR email, with a SWTOR ID in the response, 7 days ago.

 

Still no response.

Message 1019 of 2,670 (347 Views)
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Re: Steam subscription not working.

@DarkeyWarkey 

 

the reason they wont of responded is they did not get the email 

 

call swtor support when the lines are open you can request to upload the screenshots to an ea ticket whilst on the phone

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 1020 of 2,670 (606 Views)