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Steam purchase not activating

by maqeurious
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Accepted Solution

Steam purchase not activating

★★ Novice

Yes it's been discussed ad nauseum, but my 60 day sub isn't activating.  All accounts are linked etc, and I've used it before months ago and had no problem then. I've done everything the sticky post says, contacting support with the pictures etc etc.  It's been over a week and not a whiff of a response from them.  I've tried calling them on both the australia and usa phone numbers provided, and the automated voice says to just ask on these forums.  

 

Any idea when someone checks the support emails??  I'd like my sub please.

 

Message 1 of 7 (172 Views)

Accepted Solution

Re: Steam purchase not activating

[ Edited ]

@maqeurious 

 

If you are calling, request to upload the screenshots required to an EA ticket whilst your on the phone, support still cant see an email from you for some reason.

 

least if you upload if calling you know they will have the proof of purchase, then it should be sorted quicker

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 4 of 7 (124 Views)

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Re: Steam purchase not activating

@maqeurious 

 

what is the swtor username , can check if the emails arrived , current response time is 48hrs

 

as to calling you need to call when the lines are open 

 

for me in qld that is between 1am and 10 am Tues - Sun as they operate UTC time Mon - Sat

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 7 (151 Views)

Re: Steam purchase not activating

[ Edited ]
★★ Novice

Hey @proxos666 

 

Thanks for replying.

 

SWTOR username is Maqeurious, I'm assuming it's the display name on swtor.com.  

 

Yes I'll be trying again to call, looks like for me in west aussie it's between 11pm-7am.  Good thing I finish work at 11pm :/

Message 3 of 7 (142 Views)

Re: Steam purchase not activating

[ Edited ]

@maqeurious 

 

If you are calling, request to upload the screenshots required to an EA ticket whilst your on the phone, support still cant see an email from you for some reason.

 

least if you upload if calling you know they will have the proof of purchase, then it should be sorted quicker

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 7 (125 Views)

Re: Steam purchase not activating

[ Edited ]
★★ Novice

@proxos666 

 

Have called, and the guy was very helpful.  Sent off my pics so hopefully it will be rectified soon.  Thanks for taking the time to respond.

Message 5 of 7 (109 Views)

Re: Steam purchase not activating

★★ Novice

Subscription has been added and all is good.  Will never use Steam to purchase subscription ever again though.

Message 6 of 7 (88 Views)

Re: Steam purchase not activating

@maqeurious 

 

Glad to hear it is sorted 

 

steam subscription only usually fails for 2 reason

 

1. the steam account is not linked to the swtor account when the sub is purchased (to link it is best to login to swtor via steam and load a character and then it is linked correctly)

 

2. the linked ea account to the swtor account is disabled or banned , this disables purchasing in swtor and no matter even if you can purchase from swtor.com the game time will fail to add.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 7 of 7 (79 Views)
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