Returning player - login failed

[h1ghtek]

I am a returning player that originally pre-ordered the game, but am having issues logging in.

DisplayName is Urahaira
I have an authenticator.
I have reset the password using the "Forgot your password?" link on the login screen twice in the past 24h, received the e-mail both times and updated the password both times.

When I try to log in, I get a generic Login Failed error.

[h1ghtek · Accepted solution]

I called and spoke with support yesterday to get the issue resolved. Paras assisted me by removing the authenticator, then we reset the password again and I was able to access the account. Took all of 10 minutes at the most!

All good now!

[proxos666]

@h1ghtek 

have you tried to remove the authenticator ? https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-SWTOR-Security-Key-Issues/m-p/4833445#M10...

[proxos666]

@h1ghtek 

Support said you called to remove the security key , are you still having issues ?

[h1ghtek · Accepted solution]

I called and spoke with support yesterday to get the issue resolved. Paras assisted me by removing the authenticator, then we reset the password again and I was able to access the account. Took all of 10 minutes at the most!

All good now!

[CyberHype]

I have the old authenticator on my old phone, with 8 digits, i cant remember my password, after start the password recovery procedure, they as for new password and the authenticator code, it wont accept!

I installed the new one, that as for serial, i took from the old one, but wont accept, how i do change the password to remove the authenticator?

[proxos666]

@CyberHype 

you need to call swtor support when the lines open , if you have issues with both no security code and no password ....

https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Getting-Help-and-Board-Guidlines/td-p/4806...

[CyberHype]

Call? Im outside US, i will pay a fortune! Is there a 2020+ solution besides call EA?

[proxos666]

@CyberHype 

Use skype or voip from australia an hour call costs $2.00 , but then in australia vodafone mobiles offer free calls to the US and UK

other then that you can create a new account

[CyberHype]

Create new account its not a option, its a preorder collector account with around 3000+ of game play and bunch of cartel coins, but thank you for your assistance, its a EA fault with this nonsense 2000 support option, maybe they will ask for some documents that must be sent through fax.

Will try some ticket, i play games to de-stress, and i don't want to call anyone, when i brought the game i didn't call no one, simple got online, like everything nowadays, this call thing its absurd, not even my bank ask for call....