Race unlock not worked

[abc558391718]

I spent 600 cartel coins to unlock a race but its still for sale in the cartel market, not marked as purchased and the race isn't available when I go to start a new character.

Any ideas?

I'm playing non subscription on a legacy account

[proxos666 · Accepted solution]

@abc558391718 @Mogloth @Crevixen

Gents I have merged your posts together, send an email to support@swtor.com and provide a link to this thread.

CS will be able to provide a refund of the cartel coins, however it will take a few days for them to respond.

Unfortunately I cannot flag this directly with CS until Monday now.

[Crevixen]

I just purchased the artifact authorization thing for one of my characters, but the game took my coins and didn't send me the item.

It also displayed the error code 16.

What do I do?

[Mogloth]

I purchased the Togruta species unlock this evening in the cartel market. I checked my ledger on the SWTOR website and 600 coins were deducted from my account. I cannot find the Togruta item anywhere. It is not in my item stash or inventory or the unclaimed items in the market window. The selection in the cartel market still shows the Togruta as being purchasable. 

I am a non sub account. Preferred status.  

[proxos666 · Accepted solution]

@abc558391718 @Mogloth @Crevixen

Gents I have merged your posts together, send an email to support@swtor.com and provide a link to this thread.

CS will be able to provide a refund of the cartel coins, however it will take a few days for them to respond.

Unfortunately I cannot flag this directly with CS until Monday now.

[proxos666]

@abc558391718

Just to confirm with you when the unlock is purchased it needs to be claimed from the cartel market , the unlock then gets transferred to that characters inventory to be used to apply the unlock.

[abc558391718]

Thanks very much, I have a sneaky feeling I bought it on one character just before I purged how many I had

[Yotetto767]

I bought a pack from the cartel market but it didn't ask for a confirmation and it doesn't come up in my unclaimed items. Is there anything i can do since I can't make a support ticket?

[proxos666]

@Yotetto767

I have merged your post here to keep similar issues together , as mentioned in the marked solution initially send an email as mentioned.

[PrussianNephilim]

Having a similar issue back in 2013 i bought these V but when i got to make a new character those races are locked and tells me only a subscriber can use twi'lek or sith pureblood but i bought them with Cartel coins i would like to know how to fix this since i can make a ticket without being a subscriber either its really annoying.

04/29/2013

 

Legacy Unlock: Sith Pureblood

 

-600

 

14800

04/29/2013

 

Legacy Unlock: Twi'lek

 

-600

 

15400

04/29/2013

 

Legacy Unlock: Zabrak

05/17/2013

 

Legacy Unlock: Chiss

 

-600

 

2908

05/17/2013

 

Legacy Unlock: Rattataki

 

-600

 

3508

05/17/2013

 

Legacy Unlock: Mirialan

[proxos666]

@PrussianNephilim 

Offhand these would only be valid for 1 legacy on 1 server have you checked all servers on the ability to create them ?

only Cathar and Togruta unlock for all servers