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Anonymous's avatar
Anonymous
9 years ago
Solved

Ich bekomme keine E-Mail Verifizierungsmail(ab Level 20). Bitte hilfe.

Ich wollte mich aufgrund der Überprüfung ab Level 20 verifizieren lassen. Nach der Eingabe bekomme ich keine Antwort auf mein E-Mail Konto.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Heyho @MugoForks, 

    dann kontaktierst Du am besten meine Kollegen vom EA Support. 🙂 
    Wie das funktioniert: -> Klick mich! <-

    Alternativ kannst Du es auch über die EA Hotline direkt versuchen. 🙂

    Spoiler

    DEUTSCHLAND

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Deutschland 0221 - 37050193
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Star Wars: The Old Republic™ Hotline von BioWare

    Für Fragen zu Star Wars: The Old Republic
    erreichbar Mo. - So., 9:00 - 21:00 Uhr mit persönlicher Betreuung in Deutsch, Englisch und Französisch.

    Servicerufnummer: 0221 - 82829212
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Deutsche Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 09001 - 30 25 30
    (€ 1,25 pro Minute,  aus dem deutschen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    ÖSTERREICH

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Österreich 0720 - 883349
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Österreichische Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 0900 - 37 37 62
    (€ 1,08 pro Minute,  aus dem österreichischen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    SCHWEIZ

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Schweiz 0225 - 181005
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Schweizer Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 0900 - 77 66 77
    (CHF 2,00 pro Minute) pro Minute,  aus dem schweizer Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    Möglichkeiten der Kontaktaufnahme

    Auf Grundlage der Informationen, die du uns zum vorliegenden Problem lieferst, empfehlen wir dir den Supportkanal, über den du am schnellsten Kontakt zum richtigen Berater herstellen kannst. Die Support-Wartezeiten können kürzer sein, wenn du die Funktion „Anruf“ oder den Live-Chat verwendest. Es stehen nicht für jedes Problem und jeden Standort alle Kanäle zur Verfügung.

    Kanal So funktioniert es
    Anruf Verschicke eine Anfrage, damit dich ein Berater wegen deines Problems anruft. So vermeidest du es, in die Warteschleife geschickt zu werden, und es kommen keine zusätzlichen Telefongebühren auf dich zu.* Wir geben außerdem die geschätzte Wartezeit für den Rückruf an.
    Live-Chat Öffne einen Live-Chat mit einem Berater, damit er deine Fragen in Echtzeit behandeln kann. Wir geben dir eine geschätzte Wartezeit , damit du weißt, wie lange du in Verbindung bleiben musst.
    E-Mail-Adresse Schicke deine Frage per E-Mail an uns. Dieser Kanal funktioniert am besten bei Problemen nicht kritischer Art. Das heißt: Du bist weiterhin dazu in der Lage, das Spiel zu nutzen, während du auf eine Antwort wartest.

    Vor der Kontaktaufnahme

    Du kannst bereits wichtige Information heraussuchen, bevor du Kontakt mit uns aufnimmst. So kannst du den Zeitaufwand für deine Supportsitzung verkürzen.

    • Bei allen Fragen solltest du deine E-Mail-Adresseund deinen Benutzernamen kennen. Hilfreich kann auch der Code zur Login-Überprüfungsein.
    • Bei technischen Problemen mit Origin oder dem PC solltest du das Programm Origin Error Reporting verwenden. Damit kann dein Berater die Fehlerdaten während deines Anrufes einsehen.  
    • Bei Verbindungsproblemen solltest du das Tool UOTrace starten, um deine Verbindung zu den Servern des Hosts zu überprüfen. Verbindungsstörungen können zu einer schlechten Leistung des Spiels führen.  
    • Bei Fragen zu deinen Systemeinstellungen solltest du die Daten deiner MSInfo kennen. Sie beinhalten Informationen zu deinem spezifischen System und können dazu beitragen, nicht essenzielle Fehler aufzudecken, die möglicherweise das Spiel beeinträchtigen.
    • Bei mutmaßlichen Datei- oder Programmkonflikten solltest du versuchen, sein System mithilfe der von uns empfohlenen Software eines Drittanwenders zu säubern.

    Wenn Du noch weitere Fragen hast, tag mich einfach mit @EA_Valgard. =) 


    Cheers, 
    Val

4 Replies

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  • Anonymous's avatar
    Anonymous
    9 years ago

    Ja, Spam Ordner, wiederholtes Anfordern, ändern der E-mail Adresse und dann Anfordern. Nichts funktioniert. Selbst das Ändern der Email-Adresse funktioniert nicht. Er behält immer die alte E-Mail Adresse. Ein totaler technischer Blackout.

  • Senser1978's avatar
    Senser1978
    9 years ago

    Du hast nicht zufällig ne hotmail adresse? Denn hotmail blockt die meistens und lässt sie nicht erst zu dir durch, da es von nem Massenversender kommt, ergo ist es Spam (aus MS Sicht).versuch es mal mit ner GMX Adresse, da kommt bei mir alles an.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Heyho @MugoForks, 

    dann kontaktierst Du am besten meine Kollegen vom EA Support. 🙂 
    Wie das funktioniert: -> Klick mich! <-

    Alternativ kannst Du es auch über die EA Hotline direkt versuchen. 🙂

    Spoiler

    DEUTSCHLAND

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Deutschland 0221 - 37050193
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Star Wars: The Old Republic™ Hotline von BioWare

    Für Fragen zu Star Wars: The Old Republic
    erreichbar Mo. - So., 9:00 - 21:00 Uhr mit persönlicher Betreuung in Deutsch, Englisch und Französisch.

    Servicerufnummer: 0221 - 82829212
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Deutsche Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 09001 - 30 25 30
    (€ 1,25 pro Minute,  aus dem deutschen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    ÖSTERREICH

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Österreich 0720 - 883349
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Österreichische Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 0900 - 37 37 62
    (€ 1,08 pro Minute,  aus dem österreichischen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    SCHWEIZ

    Für technische Fragen zu EA Produkten
    erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

    Die Servicerufnummern für Kunden aus Schweiz 0225 - 181005
    (Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

    Schweizer Hotline zu Spieleinhalten / spielerischen Fragen:

    Für spielerische Fragen zu EA-Produkten
    erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

    Servicerufnummer: 0900 - 77 66 77
    (CHF 2,00 pro Minute) pro Minute,  aus dem schweizer Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
    Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

    Möglichkeiten der Kontaktaufnahme

    Auf Grundlage der Informationen, die du uns zum vorliegenden Problem lieferst, empfehlen wir dir den Supportkanal, über den du am schnellsten Kontakt zum richtigen Berater herstellen kannst. Die Support-Wartezeiten können kürzer sein, wenn du die Funktion „Anruf“ oder den Live-Chat verwendest. Es stehen nicht für jedes Problem und jeden Standort alle Kanäle zur Verfügung.

    Kanal So funktioniert es
    Anruf Verschicke eine Anfrage, damit dich ein Berater wegen deines Problems anruft. So vermeidest du es, in die Warteschleife geschickt zu werden, und es kommen keine zusätzlichen Telefongebühren auf dich zu.* Wir geben außerdem die geschätzte Wartezeit für den Rückruf an.
    Live-Chat Öffne einen Live-Chat mit einem Berater, damit er deine Fragen in Echtzeit behandeln kann. Wir geben dir eine geschätzte Wartezeit , damit du weißt, wie lange du in Verbindung bleiben musst.
    E-Mail-Adresse Schicke deine Frage per E-Mail an uns. Dieser Kanal funktioniert am besten bei Problemen nicht kritischer Art. Das heißt: Du bist weiterhin dazu in der Lage, das Spiel zu nutzen, während du auf eine Antwort wartest.

    Vor der Kontaktaufnahme

    Du kannst bereits wichtige Information heraussuchen, bevor du Kontakt mit uns aufnimmst. So kannst du den Zeitaufwand für deine Supportsitzung verkürzen.

    • Bei allen Fragen solltest du deine E-Mail-Adresseund deinen Benutzernamen kennen. Hilfreich kann auch der Code zur Login-Überprüfungsein.
    • Bei technischen Problemen mit Origin oder dem PC solltest du das Programm Origin Error Reporting verwenden. Damit kann dein Berater die Fehlerdaten während deines Anrufes einsehen.  
    • Bei Verbindungsproblemen solltest du das Tool UOTrace starten, um deine Verbindung zu den Servern des Hosts zu überprüfen. Verbindungsstörungen können zu einer schlechten Leistung des Spiels führen.  
    • Bei Fragen zu deinen Systemeinstellungen solltest du die Daten deiner MSInfo kennen. Sie beinhalten Informationen zu deinem spezifischen System und können dazu beitragen, nicht essenzielle Fehler aufzudecken, die möglicherweise das Spiel beeinträchtigen.
    • Bei mutmaßlichen Datei- oder Programmkonflikten solltest du versuchen, sein System mithilfe der von uns empfohlenen Software eines Drittanwenders zu säubern.

    Wenn Du noch weitere Fragen hast, tag mich einfach mit @EA_Valgard. =) 


    Cheers, 
    Val

About STAR WARS™: The Old Republic™

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$","conversation":{"__ref":"Conversation:conversation:12104839"},"id":"message:12104839","revisionNum":1,"uid":12104839,"depth":0,"board":{"__ref":"Forum:board:star-wars-the-old-republic-de"},"author":{"__typename":"User","uid":5492691,"login":"Darkwinged200","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"}},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-15T01:26:48.157-07:00","lastPublishTime":"2025-04-15T01:26:48.157-07:00","readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10563339":{"__typename":"ModerationData","id":"moderation_data:10563339","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10563339":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:10563339","revisionNum":1,"uid":10563339,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-de"},"parent":{"__ref":"ForumTopicMessage:message:10563338"},"conversation":{"__ref":"Conversation:conversation:10563338"},"subject":"Re: Ich bekomme keine E-Mail Verifizierungsmail(ab Level 20). Bitte hilfe.","moderationData":{"__ref":"ModerationData:moderation_data:10563339"},"body":"

Heyho @MugoForks,

\n\n

schon den Spam Ordner gecheckt? 


Cheers, 
Val

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"89","kudosSumWeight":1,"postTime":"2016-07-09T14:46:50.554-07:00","lastPublishTime":"2016-07-09T14:46:50.554-07:00","metrics":{"__typename":"MessageMetrics","views":1197},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-de/category:ea-forums-de/community:tghpe58374board:star-wars-the-old-republic-de/message:10563338/message:10563339","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10563340":{"__typename":"ModerationData","id":"moderation_data:10563340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10563340":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:10563340","revisionNum":1,"uid":10563340,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-de"},"parent":{"__ref":"ForumReplyMessage:message:10563339"},"conversation":{"__ref":"Conversation:conversation:10563338"},"subject":"Re: Ich bekomme keine E-Mail Verifizierungsmail(ab Level 20). Bitte hilfe.","moderationData":{"__ref":"ModerationData:moderation_data:10563340"},"body":"

Ja, Spam Ordner, wiederholtes Anfordern, ändern der E-mail Adresse und dann Anfordern. Nichts funktioniert. Selbst das Ändern der Email-Adresse funktioniert nicht. Er behält immer die alte E-Mail Adresse. Ein totaler technischer Blackout.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2016-07-09T15:14:32.817-07:00","lastPublishTime":"2016-07-09T15:14:32.817-07:00","metrics":{"__typename":"MessageMetrics","views":1192},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-de/category:ea-forums-de/community:tghpe58374board:star-wars-the-old-republic-de/message:10563338/message:10563340","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2204963":{"__typename":"User","id":"user:2204963","uid":2204963,"login":"Senser1978","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-10-05T13:32:53.492-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2204963"},"ModerationData:moderation_data:10563341":{"__typename":"ModerationData","id":"moderation_data:10563341","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:10563341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2204963"},"id":"message:10563341","revisionNum":1,"uid":10563341,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-de"},"parent":{"__ref":"ForumReplyMessage:message:10563340"},"conversation":{"__ref":"Conversation:conversation:10563338"},"subject":"Re: Ich bekomme keine E-Mail Verifizierungsmail(ab Level 20). Bitte hilfe.","moderationData":{"__ref":"ModerationData:moderation_data:10563341"},"body":"

Du hast nicht zufällig ne hotmail adresse? Denn hotmail blockt die meistens und lässt sie nicht erst zu dir durch, da es von nem Massenversender kommt, ergo ist es Spam (aus MS Sicht).versuch es mal mit ner GMX Adresse, da kommt bei mir alles an.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2016-07-09T15:18:23.693-07:00","lastPublishTime":"2016-07-09T15:18:23.693-07:00","metrics":{"__typename":"MessageMetrics","views":1194},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:star-wars-games-de/category:ea-forums-de/community:tghpe58374board:star-wars-the-old-republic-de/message:10563338/message:10563341","repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:10563342":{"__typename":"ModerationData","id":"moderation_data:10563342","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:10563342":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:-1"},"id":"message:10563342","revisionNum":1,"uid":10563342,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-de"},"parent":{"__ref":"ForumReplyMessage:message:10563341"},"conversation":{"__ref":"Conversation:conversation:10563338"},"subject":"Re: Ich bekomme keine E-Mail Verifizierungsmail(ab Level 20). Bitte hilfe.","moderationData":{"__ref":"ModerationData:moderation_data:10563342"},"body":"

Heyho @MugoForks, 

\n\n

dann kontaktierst Du am besten meine Kollegen vom EA Support. 🙂 
Wie das funktioniert: -> Klick mich! <-

\n\n

Alternativ kannst Du es auch über die EA Hotline direkt versuchen. 🙂

\n
Spoiler
\n

\"\"

\n

DEUTSCHLAND

\n

Für technische Fragen zu EA Produkten
erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

\n

Die Servicerufnummern für Kunden aus Deutschland 0221 - 37050193
(Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

\n\n

Star Wars: The Old Republic™ Hotline von BioWare

\n

Für Fragen zu Star Wars: The Old Republic
erreichbar Mo. - So., 9:00 - 21:00 Uhr mit persönlicher Betreuung in Deutsch, Englisch und Französisch.

\n

Servicerufnummer: 0221 - 82829212
(Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

\n\n

Deutsche Hotline zu Spieleinhalten / spielerischen Fragen:

\n

Für spielerische Fragen zu EA-Produkten
erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

\n

Servicerufnummer: 09001 - 30 25 30
(€ 1,25 pro Minute,  aus dem deutschen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

\n\n\n

\"\"

\n

ÖSTERREICH

\n

Für technische Fragen zu EA Produkten
erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

\n

Die Servicerufnummern für Kunden aus Österreich 0720 - 883349
(Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

\n\n

Österreichische Hotline zu Spieleinhalten / spielerischen Fragen:

\n

Für spielerische Fragen zu EA-Produkten
erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

\n

Servicerufnummer: 0900 - 37 37 62
(€ 1,08 pro Minute,  aus dem österreichischen Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

\n\n\n

\"\"

\n

SCHWEIZ

\n

Für technische Fragen zu EA Produkten
erreichbar Mo. - Sa., 9:00 - 21:00 Uhr mit persönlicher Betreuung.

\n

Die Servicerufnummern für Kunden aus Schweiz 0225 - 181005
(Es fallen die üblichen Telefongebühren deines Telefonanbieters an)

\n\n

Schweizer Hotline zu Spieleinhalten / spielerischen Fragen:

\n

Für spielerische Fragen zu EA-Produkten
erreichbar Mo. - Sa., 11:00 - 20:00 Uhr mit persönlicher Betreuung

\n

Servicerufnummer: 0900 - 77 66 77
(CHF 2,00 pro Minute) pro Minute,  aus dem schweizer Festnetz, ggf. abweichende Preise aus dem Mobilfunk)
Diese Hotline-Nummer kann nur erreicht werden, wenn keine Sperre für 0900er Nummern aktiviert ist.

\n\n
\n\n

Möglichkeiten der Kontaktaufnahme

\n

Auf Grundlage der Informationen, die du uns zum vorliegenden Problem lieferst, empfehlen wir dir den Supportkanal, über den du am schnellsten Kontakt zum richtigen Berater herstellen kannst. Die Support-Wartezeiten können kürzer sein, wenn du die Funktion „Anruf“ oder den Live-Chat verwendest. Es stehen nicht für jedes Problem und jeden Standort alle Kanäle zur Verfügung.

\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
KanalSo funktioniert es
AnrufVerschicke eine Anfrage, damit dich ein Berater wegen deines Problems anruft. So vermeidest du es, in die Warteschleife geschickt zu werden, und es kommen keine zusätzlichen Telefongebühren auf dich zu.* Wir geben außerdem die geschätzte Wartezeit für den Rückruf an.
Live-ChatÖffne einen Live-Chat mit einem Berater, damit er deine Fragen in Echtzeit behandeln kann. Wir geben dir eine geschätzte Wartezeit , damit du weißt, wie lange du in Verbindung bleiben musst.
E-Mail-AdresseSchicke deine Frage per E-Mail an uns. Dieser Kanal funktioniert am besten bei Problemen nicht kritischer Art. Das heißt: Du bist weiterhin dazu in der Lage, das Spiel zu nutzen, während du auf eine Antwort wartest.
\n
\n
\n\n\n

Vor der Kontaktaufnahme

\n

Du kannst bereits wichtige Information heraussuchen, bevor du Kontakt mit uns aufnimmst. So kannst du den Zeitaufwand für deine Supportsitzung verkürzen.

\n\n\n

Wenn Du noch weitere Fragen hast, tag mich einfach mit @EA_Valgard. =) 


Cheers, 
Val

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