Response time can take up to 3 days at present
FAQ: Steam Purchase
This is only applicable if you have purchased a subscription or bundle via Steam.
You will need to provide two screenshots to support via email: support@swtor.com If you need help with taking screenshots read here
1. Log into your Steam account https://store.steampowered.com/login/.
2. Click your username at the top and select 'View Profile'.
3. From your profile page, select the dropdown (⌄) next to your name to show your Steam aliases.
4. Take a screenshot and save the image to your computer.
5. Head over to https://store.steampowered.com/account/history/.
6. Locate your Subscription or bundle purchase and click on it.
7. Take a screenshot of this details page and save the image to your computer.
In addition to this, please include your SWTOR ID in the email.
Few Donts
Dont provide a screenshot showing your preferred it is pointless and usually makes the email too large
Dont take pictures with your phone and send in, they are usually not up to the required standard.
