Re: Error with monthly payment and missing 500 subscription cartel coins

by kingamir49
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Original Post

Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

Hello, 

 

I'm sending this message because I have a problem with monthly payment for 30 days subscription on SWTOR. I bought the 30 days subscription on 25 December 2020 and I've been playing as a subscriber since then... But now after a month, my monthly payment for subscription hasn't been billed and I have not received my 500 monthly subscription cartel coins yet. The thing is that I'm still a subscriber in game... Can this problem be solved and can I receive my 500 cartel coins please?? My in-game name in SWTOR is buonleo... Please can someone help me? 

Message 1 of 10 (813 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

@kingamir49 

 

Support have removed the subscription , just need to resubscribe now and your all good

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 2 of 10 (778 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

Thank you very much! So now I log in again and i also get my 500 monthly cartel coins?... And one last question: In case i'll want to end my subscription i don't see any "end your subscription button" on the website, what I have to do in case I would end subscription in the future? 

Message 3 of 10 (771 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

[ Edited ]

@kingamir49 

 

once you subscribe you scroll to the bottom of the sub page and a link will be there to click to cancel 

 

it is only there if you have an active subscription

 

https://help.ea.com/en-au/help/star-wars/star-wars-the-old-republic/swtor-subscription-faq/#:~:text=....

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 10 (768 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

Ok, I understand.... But the 500 cartel coins will be instantly given to me once i resubscribe? Thank you for all the infos

Message 5 of 10 (759 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

@kingamir49 

 

 i dont know , coins usually arrive within 72 hrs of subscribing 

 

scroll to the bottom of https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-subscriber-rewards/

 

If your complimentary coins do not arrive on the date you expect, please wait for 72 hours before contacting Customer Service to report that you have not yet received them.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 6 of 10 (755 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

Now I'm trying to resub with my credit card but It says "Purchase error" in the final process... How can I fix it? 

Message 7 of 10 (754 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

@kingamir49 

 

If you have tried a different payment method , for any billing issues you are best to call swtor support when the lines are open 

 

Support can see what is occurring when you try to purchase, this isnt something doable on a public forum

 

https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/480...

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 8 of 10 (750 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

Ok... So I will try a different pay method such as paypal and I will see if it goes...

Message 9 of 10 (747 Views)

Re: Error with monthly payment and missing 500 subscription cartel coins

★★★ Newbie

I've resubscribed using paypal and well, now I'm a real subscriber finally... Hope i get my 500 sub cartel coins in the next 72 hours... Thank you so much! 

Message 10 of 10 (722 Views)