January 2021
Hello,
I'm sending this message because I have a problem with monthly payment for 30 days subscription on SWTOR. I bought the 30 days subscription on 25 December 2020 and I've been playing as a subscriber since then... But now after a month, my monthly payment for subscription hasn't been billed and I have not received my 500 monthly subscription cartel coins yet. The thing is that I'm still a subscriber in game... Can this problem be solved and can I receive my 500 cartel coins please?? My in-game name in SWTOR is buonleo... Please can someone help me?
January 2021
Support have removed the subscription , just need to resubscribe now and your all good
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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2021
Thank you very much! So now I log in again and i also get my 500 monthly cartel coins?... And one last question: In case i'll want to end my subscription i don't see any "end your subscription button" on the website, what I have to do in case I would end subscription in the future?
January 2021 - last edited January 2021
once you subscribe you scroll to the bottom of the sub page and a link will be there to click to cancel
it is only there if you have an active subscription
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2021
Ok, I understand.... But the 500 cartel coins will be instantly given to me once i resubscribe? Thank you for all the infos
January 2021
i dont know , coins usually arrive within 72 hrs of subscribing
scroll to the bottom of https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-subscriber-rewards/
If your complimentary coins do not arrive on the date you expect, please wait for 72 hours before contacting Customer Service to report that you have not yet received them.
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2021
Now I'm trying to resub with my credit card but It says "Purchase error" in the final process... How can I fix it?
January 2021
If you have tried a different payment method , for any billing issues you are best to call swtor support when the lines are open
Support can see what is occurring when you try to purchase, this isnt something doable on a public forum
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
January 2021
Ok... So I will try a different pay method such as paypal and I will see if it goes...
January 2021
I've resubscribed using paypal and well, now I'm a real subscriber finally... Hope i get my 500 sub cartel coins in the next 72 hours... Thank you so much!