Bought a 30 days subscription through Steam, but I'm still preferred.

[JannikBrun]

I recently bought a 30 days subscription through steam, but even though the payment went through, I'm still in preferred status.

What do I do? 

JHBrownie is the name.

[proxos666]

@JannikBrun 

email per the steam sticky https://answers.ea.com/t5/STAR-WARS-The-Old-Republic/INFO-Steam-Purchase-Not-Working/td-p/9356718/ju...

[proxos666]

@JannikBrun 

Support dont see an email yet 

You also need to reset the password on the linked EA account that account has a generated persona (not JannikBrun) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared