Third party game key already redeemed

[SPLODGE0007]

Have been advised to raise this with EA Support but when attempting to speak to anybody it forwards me to a forum. 

I've bought a key via CDKeys which I have always done without issue. When entering the key via the EA app it accepts the code, but when clicking confirm I'm told that the key has already been redeemed. The third party have validated that this key has not previously been used. 

This is a different issue from adding the key and it being accepted then not appearing in the library.

[EA_Leeuw · Accepted solution]

Hey @SPLODGE0007,

Unfortunately, our support cannot help you with this problem. You will have to contact the store where you bought the game code.

CDkeys also does not belong to one of our authorized stores, so we cannot guarantee the validity of the code. You can read more about that here.

[EA_Leeuw · Accepted solution]

Hey @SPLODGE0007,

Unfortunately, our support cannot help you with this problem. You will have to contact the store where you bought the game code.

CDkeys also does not belong to one of our authorized stores, so we cannot guarantee the validity of the code. You can read more about that here.