Forum Discussion

EA_Illium

EA Staff (Retired)

2 years ago

Re: Jedi Survivor through EA App stuck Preparing Game

Hi @knobby74

Thanks for reaching out to the community and letting us know what you are running into.

If you have not can we also try the following?

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool, then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode first then try again.

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About STAR WARS Jedi: Survivor™

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Survivor through EA App stuck Preparing 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Jedi Survivor through EA App stuck Preparing Game","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10675608"},"body":"

Hi @knobby74

\n\n

Thanks for reaching out to the community and letting us know what you are running into.

\n\n

If you have not can we also try the following?

\n\n

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool, then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode first then try again.

","body@stringLength":"2522","rawBody":"

Hi @knobby74

\n\n

Thanks for reaching out to the community and letting us know what you are running into.

\n\n

If you have not can we also try the following?

\n\n

Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
Clear EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool, then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode first then try again.

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