Re: EA Wont launch through epic games

by kenpokarl
Reply

Original Post

Re: EA Wont launch through epic games

[ Edited ]
Community Manager

Hi everyone,

 

We have received a heads-up from Epic Games that they've resolved the issue that was causing this "Please wait while we install the partner application" error.

 

Could you please restart the Epic Games Store launcher & the EA app and try to launch the game via the Epic Games Store launcher again to see if it is now also working correctly for you?

 

It is possible that you need to update the Epic Games Store launcher.

EA_LeeuwAHQ

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Message 71 of 88 (10,811 Views)

Re: EA Wont launch through epic games

★★★★★ Newbie

I got it to work by changing the download location to the epic games library folder in the EA app. I couldn't just move it though, had to download it again. I tried moving it first, and after deleting it and restarting, then downloading to epic library folder, it started up correctly. I originally had trouble with epic launching the EA app prior to downloading, but all that took to fix was uninstalling and reinstalling the EA app. Hope this helps someone.

Message 72 of 88 (10,810 Views)

Re: EA Wont launch through epic games

★★★ Newbie
@EA_Leeuw did all of that, but the issue still exists.
Message 73 of 88 (10,779 Views)

Re: EA Wont launch through epic games

★★★★ Novice
@EA_Leeuw Thank you for the help, but unfortunately this did not seem to work on my end. I select "Launch" in the Epic Games Launcher and it switches to "Running" right after the window saying "Please wait while we launch the partner application.." pops up in the bottom right. But this does not open the EA App. This is with version 15.0.1-25179543 of the Epic Games Store Launcher. If I instead try to launch the game from the EA App first, the "Launching Game" window pops up, and it is shown to be "Running" in the Epic Games Launcher. But the game does not open at all.
Message 74 of 88 (10,770 Views)

Re: EA Wont launch through epic games

★★★ Newbie
@EA_Leeuw still have the issue here
Message 75 of 88 (10,759 Views)
0

Re: EA Wont launch through epic games

[ Edited ]
★★★★ Novice

@EA_Leeuwis there any news about the fix

i cant even download the help

Message 76 of 88 (10,706 Views)

Re: EA Wont launch through epic games

★★ Apprentice
@EA_Leeuw My Epic Games Launcher now brings up the EA App when I select 'Launch' and it then changes to 'Running' but the game never actually loads. I get the same thing when I start the game via the EA App, but the game never actually loads.
Message 77 of 88 (10,615 Views)
0

Re: EA Wont launch through epic games

★★ Apprentice
@el_ray_diablo Thank you so much for sharing this!!!!!!!!!! It worked!!!!!!!!
Message 78 of 88 (10,595 Views)

Re: EA Wont launch through epic games

Community Manager

Hi all,

 

If you're still experiencing the issue after yesterday's fix from Epic Games went live, we would recommend either reinstalling the Epic Games launcher, the EA app, or both, to see if that fixes the issue for you.

 

Please make sure that all applications are fully up to date. If you want to force-check if your EA app is up to date, please run the EA app Updater program (that is installed on your PC once you install the EA app).

 

Thanks.

EA_LeeuwAHQ

For the English Answers HQ forums:
  • Having trouble with your EA account? Post on the EA Services – General Questions board, NOT the EA app boards.
  • Want to chat about the EA app, share feedback, report bugs, or get help with technical issues? Head over here.
Message 79 of 88 (10,560 Views)
0

Re: EA Wont launch through epic games

★★★★ Novice

i have done every thing on this post and it still dosent work what now

Message 80 of 88 (10,553 Views)
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