'You are not allowed to access online features'

[iTz-i-AdAm-x]

I cant play Starwars because it wont sign me into my EA account. The image ive posted shows what comes up.

[sonoftheskitz]

Same here - playing on xbox one

[davisjaron]

On Xbox One, I turned on another game then went back and it worked. I think kts an issue with a session expiring. On PC perhaps using task manager to end it or restarting the PC might fix the issue.

[donkeysfc2]

Same problem with me (I'm playing on Xbox one)

[PandabearJacob1]

I'm having the same issue how do you fix this?

[SublimedArc22]

so how do you fix the problem?

[jamesbondman1234]

iv got that to how do i fix it plz email me [edit: email address removed]

[EA_David]

If you're encountering this on PC, can you try creating a throwaway Origin account and see if this one can play. 

If not, be sure that your security software isn't blocking the game, and that the relevant ports are open. 

Platform	UDP	TCP
PC	3659, 9565, 9570, 9000-9999	3569, 9946, 9988, 10000 - 29999, 42100-42200
PlayStation 3	3074, 3478-3479, 3658-3659, 5223, 6000	80, 443, 3659, 5223, 10000 - 29999, 42100-42200
PlayStation 4	3074, 3478-3479, 3659, 6000	80, 443, 1935, 3478-3480, 3659, 10000 - 29999, 42100-42200
Xbox 360	53, 88, 3074, 3659	53, 80, 3074, 3659
Xbox One	53, 88, 500, 3074, 3544, 3659, 4500	53, 80, 3074, 3659, 42100-42200

Common Connectivity Tips

[bradpaw]

My son is having this issue on Xbox One.  I can play online just fine but as soon as we go to his account, it gives us the error message that he cannot access online features.  This does not appear to be an issue with the settings.  I checked his Xbox account settings and he can play any other game online just fine.  Very frustrating. 

Any suggestions on how to fix?

[Tygan78]

My son has the same issue. My account works fine, his does not...xbox one.