Error message when starting Origin: "Program IGOProxy64.exe stopped wor [ Edited ]

[codename084]

Here is the problem details.

1. At the start of screen after booting w7 unltimate.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    Dwm.exe
  Application Version:    6.1.7600.16385
  Application Timestamp:    4a5bc541
  Fault Module Name:    nvwgf2umx.dll
  Fault Module Version:    10.18.13.5582
  Fault Module Timestamp:    55dc6ce8
  Exception Code:    c000001d
  Exception Offset:    0000000000a46b35
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    acad
  Additional Information 2:    acadf4d1b96644805687a6324f8706e6
  Additional Information 3:    f65b
  Additional Information 4:    f65b296845ce6636e91541557fcac97a

2. After log in Origin.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    IGOProxy64.exe
  Application Version:    0.0.0.0
  Application Timestamp:    55e5f1c6
  Fault Module Name:    nvwgf2umx.dll
  Fault Module Version:    10.18.13.5582
  Fault Module Timestamp:    55dc6ce8
  Exception Code:    c000001d
  Exception Offset:    0000000000a46b35
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    b8bc
  Additional Information 2:    b8bc686ea2cc0e79c7fdd5a1522a2869
  Additional Information 3:    2305
  Additional Information 4:    2305db712b3e1e8ddd7213a63821d601

3. After joining the server when game is about to start

This the problem message while starting the game Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    bf4.exe
  Application Version:    1.5.2.34169
  Application Timestamp:    55d7db58
  Fault Module Name:    nvwgf2umx.dll
  Fault Module Version:    10.18.13.5582
  Fault Module Timestamp:    55dc6ce8
  Exception Code:    c000001d
  Exception Offset:    0000000000a46b35
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    1033
  Additional Information 1:    b9ca
  Additional Information 2:    b9ca1aa13173a89b1fb4c039a6bb0b9e
  Additional Information 3:    1aca
  Additional Information 4:    1acadb96a4c27027d4868b37ce83059c

Unable to play BF4 (can play BF3 though)

Please help.

[dybzo]

Hi Guys,

Me again - I noticed that this issue is related to installing new Nvidia drivers - only when I rollback to the ones from July 2015 it's ok.

I tried to the fix via Visual C++ installation but this did not helped (please confirm is uninstalling and cleaning registry necessary or using install file for repair option enough.

Still - would be nice to have newer drivers from nvidia, did anyone came across the same as the new drivers caused the issue?

[codename084]

Yep me too after updating the nvidia driver Iand booting pc first error was desktop stopped working second one igoproxy64.exe and 3rd one is while joining the game bf4.exe stopped working. 

But .exe like battlefield 3 other games and stuff still working so IDK whats wrong.

Please give some solution on this this matter. 

FYR Nvidia update info

GeForce Experience 2.5.14 Release Highlights
•    Bug fixes and general improvements.
________________________________________________________________
GeForce Experience 2.5.13 Release Highlights
•    Adds low latency games optimizations for DOTA2, League of Legends, and Heroes of the Storm on GeForce GTX 950.
•    Fixes an issue where ‘new OPS settings have been downloaded’ notifications are displayed even when the notify me checkbox is unchecked.
•    Fixes an issue where GeForce Experience doesn't open when system language is set to Turkish.
•    Fixes an issue where ‘GeForce Experience session has expired’ notifications are displayed at the wrong time.
•    Fixes an issue where ShadowPlay causes the audio to play in a loop.
•    Fixes an issue where SHIELD controller loses control when another controller is plugged into the PC.

[codename084]

Found the solution. Download the Nviidia Driver launched on 31st may 2015  v 352.86 (don't download later ones it creates problem with nvwgf2umx.dll and Direct X 10)

1. Unplug the Nviida card start up with your default GPU from motherboard.

2. Unistall all the Nvidia Latest updated driver via Control panel.

3. Use CCleaner to clean registry 

4.Restart the computer via Nvidia card display (Don't connect internet keep it offline)

5.. Install Nvidia driver version v 352.86

6. While installing this driver if you don't see the message Dwm.exe (desktop window manager) crash message that means you are on right track.

7. after full installation and restarting your PC log in to Origin (IGOProxy64.exe error has gone) and join the game. If game starts without any errors your problem is resolved.  

So even if you face the problem I suggest update C++ 2012 to version 4 aswell as download C++ 2015. Remember dont update the driver it will surely starting to crash.

Hope it will help.

[tcn-supcmd]

Awesome! Reinstalling that C++ package from Microsoft did the trick for me. Thanks! :-)

[c0ld_jack]

easiest fix as noted throughout this post - install Visual C++ Redistributable Packages for Visual Studio 2013.  very quick.  I am running Windows 10, and this worked for me.

first, close out of Origin- then do the steps below. 

1.open your list of installed programs in control panel. check to see which of the visual studio redist packages you have installed.  you will probably have (x86).

2.you will go to Microsoft web site, download center.  select Visual C++ Redistributable Packages for Visual Studio 2013 as above.

3. when you click the download button, there will be a list of packages to install.  pick (x64) if it wasn't in your program list from step 1.

4. follow the instructions to download/install.  when its done, open origin, and the problem should be fixed.

[thethirdbar]

c0ld_jack, thanks you for your clear instructions - this seems to have fixed the issue for me. much appreciated

[Yangzh3n]

Still  not working for me Pls Help

[yahel_1]

Hello@Yangzh3n

First of all-  have you added Origin into anti-virus software and windows firewall's white list? 

Ensure that your Firewall and/or Antivirus are not blocking the connection. The easiest way would be adding an exception for the Origin Client.

Add firewall/antivirus exceptions for Origin and open the needed ports http://help.ea.com/en/article/connection-issues-with-origin/#1

You have 2 Windows Firewall / Antivirus Allowed Programs...

Origin.exe is added as a firewall / exception for 'C:\Program Files\Origin\Origin.exe'.

OriginER.exe is added as a firewall exception for 'C:\Program Files\Origin\OriginER.exe'.

Restart your PC ... and if your issue persist you need to install this http://www.microsoft.com/en-US/download/details.aspx?id=40784  .  then you need to ( again) restart your machine

I think you should be fine .

For more details look here

http://answers.ea.com/t5/Origin/igoproxy64-exe-System-Error-MSVCP120-dll-is-missing/m-p/4762896#M167...

All my best.

@yahel_1
I am just a gamer wich trying to help another gamer.
I do not work for EA.

Spoiler

My Opinion is no more important or right than yours.

[MajorKola]

I have tried reinstalling the Visual C++ 2013 but it still doesn't work for me. I've also tried restarting my PC and Origin multiple times, have reinstalled Origin, but still get these errors upon starting Origin and trying to play the Star Wars Battlefront beta.