July 2018
I’m trying to download FIFA 18, but my download is frozen at 23%, where it’s “playable” threshold begins. It says both “Downloading” and “Preparing to Play”. I’ve tried using safe download, restarting Origin, and reinstalling Origin. What should I do?
Solved! Go to Solution.
February 2019 - last edited February 2019
Ok, I finally figured a solution out.
If your game is stuck in Preparing to Play, go to the folder of installation (usually C:\Program Files (x86)\Origin Games\Anthem)
Double click on the "__Installer" folder and open the file InstallLog.txt.
The last lines on my file was:
22:10:50 Started DirectX Install Phase
22:10:50 Launching process:
Command: "C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\dxsetup.exe" /silent
Working directory: C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\
Which means it invoked the process to install the Directx, now follow these steps:
1) Go to the Task Manager (ctrl+alt+del) and kill all the Origin process;
2) Go to C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\ and run the dxsetup.exe and follow the steps to install;
3) Now create a new folder (whatever name) and move every file except the .dll and .exe (a lot of videos shows only this process) to this new folder;
4) Open Origin again and after checking the game files the download is resumed;
5) When the message "Preparing to play" appears again, go back to the Task Manager and kill the DirectX SDK process;
After that it worked for me.
Just a note on step 3), I'm pretty sure that deleting any file in the folder should work, I just had to this because if I Open Origin after installing manually the DirectX it re-started downloading the game and it was stuck at 0b/s.
Hope this helps
July 2018
Hey @cubsclaw could be a program that is stooping Origin to work as normal. Try to do a clean boot to see if that works or not.
/Atic
February 2019
i am having the same problem how do i clean boot?
February 2019
February 2019
I’m having the same issue with every Origin game, when the game becomes playable it gets stuck.
already reinstalled Origin, cleaned cache and performed a clean boot.
Any other suggestions?
February 2019
@horaciobp wrote:
I’m having the same issue with every Origin game, when the game becomes playable it gets stuck.
already reinstalled Origin, cleaned cache and performed a clean boot.
Any other suggestions?
When you say it gets stuck do you mean when you try to launch it from the Origin client?
Here are some things you can try:
February 2019
Stuck on the Preparing to Play.
Looking at the install log, it invokes the DirectX installation and don’t do anything after that.
I closed Origin, installed the DirectX manually (from the __install folder). When I open Origin again the game is in a downloading state with 0b/s forever.
February 2019 - last edited February 2019
Ok, I finally figured a solution out.
If your game is stuck in Preparing to Play, go to the folder of installation (usually C:\Program Files (x86)\Origin Games\Anthem)
Double click on the "__Installer" folder and open the file InstallLog.txt.
The last lines on my file was:
22:10:50 Started DirectX Install Phase
22:10:50 Launching process:
Command: "C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\dxsetup.exe" /silent
Working directory: C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\
Which means it invoked the process to install the Directx, now follow these steps:
1) Go to the Task Manager (ctrl+alt+del) and kill all the Origin process;
2) Go to C:\Program Files (x86)\Origin Games\Anthem\__Installer\directx\redist\ and run the dxsetup.exe and follow the steps to install;
3) Now create a new folder (whatever name) and move every file except the .dll and .exe (a lot of videos shows only this process) to this new folder;
4) Open Origin again and after checking the game files the download is resumed;
5) When the message "Preparing to play" appears again, go back to the Task Manager and kill the DirectX SDK process;
After that it worked for me.
Just a note on step 3), I'm pretty sure that deleting any file in the folder should work, I just had to this because if I Open Origin after installing manually the DirectX it re-started downloading the game and it was stuck at 0b/s.
Hope this helps
February 2019
Thanks horacibp, been having troubles with a number of games lately getting stuck and this seems to be the fix.
July 2019
I did do the task manager and killing directx but all I did after was exit origin and then turn it back on and It worked