Developer help

[imhuntman]

I need to be contacted regarding my case #20532490

I have already talked to customer service they directed me here.

I got a beta code for the Xbox One from the Star Wars HQ Twitter. It said that I successfully redeemed the code. It automatically began installing on my account. Once it reached 100% I went to play it but it said that I needed to be signed onto the account that made the purchase. I was signed onto the exact account that I redeemed the code on. After a few hours of calling Xbox and trying to contact EA, I was told in the forums to uninstall and reinstall the beta. However, after doing so, the game no longer appeared anywhere for me to reinstall it.

[EA_Bastian]

@imhuntman as the Beta has launched officially now, are you able to get the Beta game-client out of your console XBL store?

Cheers

Basti

[imhuntman]

No I do not see it as available for download. I tried reusing my previous beta early access code and it says it was already used.