Code 524 keeps showing up for online play why? [ Edited ]

[creepergameing3]

Code 524 keeps showing up for online play why? I have 3 ea games that wont allow me access online play I have no restrictions on so there should be no reason why game is not allowing me access to online play 

[EA_Aljo · Accepted solution]

@creepergameing3 

You should have an advisor check your account for any issues. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo]

Hi there, @creepergameing3.

This can happen when you're under the age of 13. This is due to complying with COPPA regulations. Does your account have your age as being under 13?

[creepergameing3]

Hi @EA_Aljo  no age restrictions I have an adults account on both xbox one and ea, this is the third game this has happened on. 

[EA_Aljo · Accepted solution]

@creepergameing3 

You should have an advisor check your account for any issues. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[creepergameing3]

Thanks for the help @EA_Aljo