Re: Base Command (SWBF companion) broken

by Clusterwatch
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Original Post

Re: Base Command (SWBF companion) broken

[ Edited ]
EA DICE Team

Hey everyone, 

 

Thanks for all the information so far!  

 

What phone models (not just Iphone or android phone) do you have and in what country are you in? 

 

If you have fridens that are having issues, adding more examples on this topic would help. Standard smile

 

/Atic

Message 11 of 233 (3,197 Views)

Re: Base Command (SWBF companion) broken

★★★★ Novice

It is working now for me. Been done for about a week. Samsung Galaxy S9. USA

Message 12 of 233 (3,184 Views)

Re: Base Command (SWBF companion) broken

★★★★ Novice
@Ech05p0ppa "down" not done. Sorry
Message 13 of 233 (3,182 Views)

Re: Base Command (SWBF companion) broken

★★ Novice

I can confirm it's back up and working now!

Message 14 of 233 (3,168 Views)

Re: Base Command (SWBF companion) broken

[ Edited ]
★ Apprentice

North America - Iphone 6 & Pixel 2 - I just tested and can confirm both are now logging in successfully.

Message 15 of 233 (3,159 Views)

Re: Base Command (SWBF companion) broken

★★★ Novice

Europe- Samsung Galaxy A6 

 

Still not working

Message 16 of 233 (3,136 Views)

Re: Base Command (SWBF companion) broken

★ Apprentice

@EA_Atic - Have seen multiple reports from players that the app is down.  I just checked (IPhone 6 & Pixel 2) and can confirm it's down.  The message is different from the previous outage.  

Message 17 of 233 (2,925 Views)

Re: Base Command (SWBF companion) broken

★★★★ Novice

Back again.  I figured that I would update this thread rather than start a new one given the problem description in the title is generic enough.  I too had the issue referenced through the thread but it began working after a bit of time. Now my issue appears to be connected with an Android update as it was working prior to but now is all sorts of messed up. The application will open and prompt for login but after authenticating correctly it presents you with what appears to be a 1/2 finished web page with images and links but it does not present as a mobile application should. I have uninstalled and reinstall multiple times as well as clearing cache and app data with multiple restarts

 

Device - Galaxy S9

Android ver. - 10

Mobile OS - G960USQS7ETH2 - August 2020 security patch

Carrier - TMobile

 

Message 18 of 233 (2,902 Views)

Re: Base Command (SWBF companion) broken

★ Apprentice

Add me to the list...several weeks now. Works fine on desktop, not on cell phone. Galaxy S8, app stopped working after the latest update my phone received.

Message 19 of 233 (2,809 Views)

Battlefront companion app is broken

★★★ Novice

Battlefront companion is broken on android 

Message 20 of 233 (2,617 Views)