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Re: Entering a name to a new fresh golfer bugged with strange characters?

by dh122486
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Original Post

Entering a name to a new fresh golfer bugged with strange characters?

[ Edited ]
★★★★ Novice

Hello here,

 

I Have a problem when I am creating a new golfer with the name. I go to the pro tour, create new golfer and then I would like to change the default name but something strange appear. I know I am not alone. I already created a topic in general discussion about that and see that I was not alone with this problem. @themack55

 

What I do:
I deleted the current default name. I have the keyboard with letter and when I try to put the name I want, something strange appear, like strange characters and not letters like (ABCDEF...) . It shows something I could say chinese letters or symbols. (I do not know sry)

 

You can see the problem in this pictures:

First Image:

https://imgur.com/auZPZuF

Second Image:

https://imgur.com/a/fOcez

 

What I already did after talking to the chat team:

 

1) I already sent an email to the support and they told me to contact the chat support

2) I already chat with the support team twice:

* First try: They asked me to fully uninstall the game and reinstall completly the game (40Go). I did it and It did not fix the problem. Still strange character

* Second try: They asked me to restore the licences.( I did it and It did not fix the problem)

- Go to Playstation Settings
- Select account Management
- Select Restore licenses and then restore
- Once done, then restart your console to apply the changes

 

 

I do not know what I can do now ....

 

** Maybe It needs to be patched?

** Can someone try to create a new golfer and change the name to see if he is able to change the name with good letters and not with strange characters ?

** I would like to have an answer by a ea team it would be nice. @EA_Barry

 

Thank you

 

I Need your help thank you !

 

 

Message 1 of 6 (1,444 Views)

Re: Entering a name to a new fresh golfer bugged with strange characters?

Community Manager

@Hilfiiger

 

It is possible your account had been compromised at some point. Resetting your Security Question (via one of our advisors) is advised.

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Message 2 of 6 (1,387 Views)

Re: Entering a name to a new fresh golfer bugged with strange characters?

★★★★ Novice

I am not sure I fully understand your point since I did not connect with my security question ?

 

But I will try to reset the question and then I suppose I have to sign out my account and then reconnect to the game right?

 

To be honest, I doubt this is the problem but not cost to try... I will...

Message 3 of 6 (1,353 Views)

Re: Entering a name to a new fresh golfer bugged with strange characters?

Community Manager

@Hilfiiger

 

Please reset your security question as follows if you know the question and answer:

 

https://help.ea.com/en/help/account/how-do-i-change-my-security-question-and-answer/

 

If you have forgotten your security question/answer, we need you to contact an Advisor for help with resetting that.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

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Thank players and help them 'Level Up' by giving them XP.
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Message 4 of 6 (1,348 Views)

Re: Entering a name to a new fresh golfer bugged with strange characters?

★★★★ Novice

@EA_Barry

 

Hello Barry,

 

I did all you asked me to do but i can confirm that I still have the same problem.

 

As I said I did not understand your point of the security question was related to my problem but i did it and no change for me.

 

I dont know what to do Frown I think I try all I could do.... Frown

Message 5 of 6 (1,327 Views)
Highlighted

Re: Entering a name to a new fresh golfer bugged with strange characters?

★★★★ Novice

I had the same problem all you have to do is to go back in and delete the Chinese or Japanese and enter your name again is what I did. Unfortunately I found this out after I had already created a golfer and was in to my career and now I can't fix it. 

Message 6 of 6 (733 Views)

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