April - last edited April
I Have a problem when I am creating a new golfer with the name. I go to the pro tour, create new golfer and then I would like to change the default name but something strange appear. I know I am not alone. I already created a topic in general discussion about that and see that I was not alone with this problem. @themack55
What I do:
I deleted the current default name. I have the keyboard with letter and when I try to put the name I want, something strange appear, like strange characters and not letters like (ABCDEF...) . It shows something I could say chinese letters or symbols. (I do not know sry)
You can see the problem in this pictures:
What I already did after talking to the chat team:
1) I already sent an email to the support and they told me to contact the chat support
2) I already chat with the support team twice:
* First try: They asked me to fully uninstall the game and reinstall completly the game (40Go). I did it and It did not fix the problem. Still strange character
* Second try: They asked me to restore the licences.( I did it and It did not fix the problem)
- Go to Playstation Settings
- Select account Management
- Select Restore licenses and then restore
- Once done, then restart your console to apply the changes
I do not know what I can do now ....
** Maybe It needs to be patched?
** Can someone try to create a new golfer and change the name to see if he is able to change the name with good letters and not with strange characters ?
** I would like to have an answer by a ea team it would be nice. @EA_Barry
I Need your help thank you !
It is possible your account had been compromised at some point. Resetting your Security Question (via one of our advisors) is advised.
I am not sure I fully understand your point since I did not connect with my security question ?
But I will try to reset the question and then I suppose I have to sign out my account and then reconnect to the game right?
To be honest, I doubt this is the problem but not cost to try... I will...
Please reset your security question as follows if you know the question and answer:
If you have forgotten your security question/answer, we need you to contact an Advisor for help with resetting that.
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
I did all you asked me to do but i can confirm that I still have the same problem.
As I said I did not understand your point of the security question was related to my problem but i did it and no change for me.
I dont know what to do I think I try all I could do....
I had the same problem all you have to do is to go back in and delete the Chinese or Japanese and enter your name again is what I did. Unfortunately I found this out after I had already created a golfer and was in to my career and now I can't fix it.