Missing Mythic Edition Content & Pre-Order Bonus Xbox One

[Iron_Guard8]

I used the call option, where they called me using the contact page, I don't have the number unfortunately.

[EA_Leeloo]

Hey @Dr_Cheesesteak,

I'm sorry that you're having trouble getting in touch with EA Help. Let's see if we can sort you out. 

You're right, the actual "Contact Us" page doesn't have a phone number on it, but you should still get a live contact option when you're within the support hours.  What browser have you been using to get in touch? Maybe trying a different one will help?

And, although I'm sure you did that anyway, make sure you follow the steps on screen, i.e.

Select "Rocket Arena" > "PC" > "Missing Content" > "Never received content" > "Select contact option". Then you should be able to choose "Chat" or "Get a call".

- Leeloo

[Dr_Cheesesteak]

Thank you @EA_Leeloo 

So I was able to get a call.  They removed/refunded the game from my account and said I should be able to add it via the Vault.  However, the game was still in my library and the Mythic/pre-order content was there!  They said the game should NOT be in my library lol, but if it disappears soon, I can just re-add it via the Vault.  So...*fingers crossed* nothing weird happens if the game suddenly disappears, I re-add, and DON'T get the Mythic Ed content again.  

[EA_Leeloo]

@Dr_Cheesesteak That's great to hear! I'm keeping my fingers crossed, too, that now everything's working out the way it should.
Have you been able to play in the meantime? 😃

[Tje303]

@X_Canadian Can I ask if you ever figured it out? I’m running into the same problem and nobody has been able to help me

[EA_Leeloo]

Hey @Tje303,

We'd like to look into this for you. 
Could you please send me your Customer Service ID via direct message?

Thank you,
Leeloo 

[JaimeBarata]

I'm having the same problem described here but on playstation