Blast pass

[lllegalSpecOps]

Product: Rocket Arena
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
What is your gamertag/PSN ID/EA Account name? IllegalSpecOps
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? N/A
Did you have cross-play enabled? No
Were you in a party with friends when this occurred? Yes, all on the same platform
Did your party members also experience the issue? Yes
Which Heroes were your party members using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
What were you doing when the bug occurred? Step by Step detail is helpful. Buying tiers
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Blast pass menu
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 28/07/2020 14:00 Central
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Cant use any of the blast pass items I have unlocked
What should be happening instead? I should be able to use the blast pass items
Steps: How can we find the bug ourselves? Buy blast pass tiers

‌

So I used the free 3,000 rocket fuel to buy tiers 2-21 and it said the purchase failed but showed I had the tiers unlocked but I'm unable to equip any of the items and my rocket fuel was gone. So I played a match still couldn't equip the pass items after so I restarted my app and when I loaded back up it now says I'm tier 100 but I cant equip any of the items and I have my 3000 rocket fuel back.

[EA_Leeloo · Accepted solution]

Hey @lllegalSpecOps @smokin1021,

Sorry to hear you had those issues yesterday - this should have been fixed by now. Are you still experiencing the same problems with the Blast Past? 

- Leeloo

[smokin1021]

Product: Rocket Arena
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? MikeyIsBaeYTB
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? N/A
Did you have cross-play enabled? No
Were you in a party with friends when this occurred? No
Where did the issue occur? In the lobby (waiting area before the match)
What were you doing when the bug occurred? Step by Step detail is helpful. I was trying to buy tiers with the 3,000 rocket fuel I had left over and when I went to buy to tier 21 it said purchase failed and there was a retry option so I hit retry. The tiers went through and it said I was tier 21. I thought at first that this was a mistake so I kept buying tiers and it kept doing the same so now I am at tier 100. It kept the fuel and didn't recieve any of the cosmetics but I'm tier 100
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Blast Pass
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 28.07.20 14:30 Eastern Standard Time
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? It comes up with a error saying purchase failed and then you hit retry the tiers go through but the fuel doesn't
What should be happening instead? You should be getting the tiers
Steps: How can we find the bug ourselves? Just try to buy tiers but other than that I don't know

‌

Product: Rocket Arena
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? MikeyIsBaeYTB
Are you using any software with an overlay? No
Which Hero were you playing (if applicable)? None
Did you have cross-play enabled? No
Were you in a party with friends when this occurred? No
Where did the issue occur? In the lobby (waiting area before the match)
What were you doing when the bug occurred? Step by Step detail is helpful. I was trying to buy tiers with the 3,000 rocket fuel I had left over and when I went to buy to tier 21 it said purchase failed and there was a retry option so I hit retry. The tiers went through and it said I was tier 21. I thought at first that this was a mistake so I kept buying tiers and it kept doing the same so now I am at tier 100. It kept the fuel and didn't recieve any of the cosmetics but I'm tier 100
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The Blast Pass
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 28.07.20 14:30 Eastern Standard Time
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? It comes up with a error saying purchase failed and then you hit retry the tiers go through but the fuel doesn't
What should be happening instead? You should be getting the tiers
Steps: How can we find the bug ourselves? Just try to buy tiers but other than that I don't know

‌

[thotress]

@ClownWolf137 It happened to me too but it should be fixed by the Update we got today

[EA_Leeloo · Accepted solution]

Hey @lllegalSpecOps @smokin1021,

Sorry to hear you had those issues yesterday - this should have been fixed by now. Are you still experiencing the same problems with the Blast Past? 

- Leeloo

[smokin1021]

All fixed. Now I can get to leveling up the pass and grind it out

[EA_Leeloo]

Fantastic news @smokin1021, thanks so much for letting me know!