Re: STILL UNRESOLVED - Need to dowload the same assets over and over again

by EA_Darko
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STILL UNRESOLVED - Need to dowload the same assets over and over again

★★ Newbie

Hi.

I am writing regarding the issue of the app losing all assets for no apparent reason and therefore asking to re-log in, and then re-download all assets again.

Please note that I am not talking about issues downloading assets or issues of new assets being required. I am referring to the game, for no apparent reason from one run to the next, logging out and losing all assets. After a new log-in, my profile data is still there but all assets have disappeared.

 

This is a known issue but for some reason went forgotten.

 

For instance this entry is marked as SOLVED but if you read the trail you see it isn't.

https://answers.ea.com/t5/Real-Racing-3/Bugged-on-downloading-game-assets/m-p/5764319/highlight/true...

 

This is another example of people becoming very frustrated at the issue and at the lack of response.

http://rr3.wikia.com/wiki/Thread:195110

 

I had this issue a few years ago on my iPhone 5S and that's the reason I stopped playing for a year or so.

Eventually I started playing again with no issues on my iPhone 5S, my iPhone 7 and sometimes my iPad, but now the issue reappeared. I feel that it has started since I installed GRID Motorsport but I can't confirm these things are related. It could be the upgrade to iOS 11.

I tried deleting the RR3 app and reinstalling it, but the issue of disappearing assets reappeared within a few days.

Iphone 7, iOS 11.2.1.

Too frustrating plus I won't always have wifi available to redownload everything. I think I will stop playing again if the issue doesn't get fixed quickly.

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Re: STILL UNRESOLVED - Need to dowload the same assets over and over again

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