RR3 crases on iphone 7

by VSMonster1969
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Original Post

RR3 crases on iphone 7

★★★ Newbie
I play with an iphone 7 and RR3 is crashing randomly. Sometimes it is working but most of the times is crashes and throws me out of the game. Then I need to start up again. I started my phone again biut that has no effectis. Even with or without wifi it has the same problem. It is frustrating. Please advise.
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Re: RR3 crases on iphone 7

Community Manager

@VSMonster1969 Do you see an error message of any kind when the issue occurs?

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Re: RR3 crases on iphone 7

★ Novice
I do not get an error message. Just a random buzzing noise and then the game disappears.
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Re: RR3 crases on iphone 7

Community Manager

@snogiec Have you tried any troubleshooting steps yourself? 

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Re: RR3 crases on iphone 7

★ Novice
No. What do you recommend?
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Re: RR3 crases on iphone 7

Community Manager

@snogiec What device are you playing on?

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Re: RR3 crases on iphone 7

★ Novice
Verizon 32g iPhone 7
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Re: RR3 crases on iphone 7

Community Manager

@snogiec Please try the steps here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

Let me know how you get on.

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Re: RR3 crases on iphone 7

★ Novice
I’m on the latest operating system, have the latest RR3 update, cleared the cache but I’m still having the same problem. The game just disappears in the middle of a race. I’ve not tried reinstalling the game because I didn’t want to lose my progress. If I do a cloud save, if I did reinstall everything, would I lose anything?
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Re: RR3 crases on iphone 7

Community Manager

@snogiec Do you have your game saved?

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