Se il negozio dove avete acquistato il codice non compare nell'elenco, si tratta di un rivenditore esterno ai nostri canali, e su cui non abbiamo quindi visibilità (trattandosi di una diversa azienda).
In quel caso, se dopo aver riscattato il codice avete fatto passare 24 ore e il gioco non è ancora comparso nelle Libreria, dovete ricontattare lo store da cui l'acquisto è stato fatto.
Per chi avesse acquistato via Amazon, ricordiamo come da guida:
[risposta accettata dal CM per massima visibilità nel thread. Il thread rimane per ora aperto; in caso di dubbi sul regolamento, può essere consultato qui]
Ciao @AC_10special, verifica nella Cronologia degli Acquisti, la descrizione del prodotto riscattato e controlla se risulta acquistato nel Negozio di EA App.
Ci sarebbe utile sapere anche dove hai acquistato il gioco.
Salve ho acquistato ea sport fc24 riscattando il codice correttamente, quando il download è partito l app si è chiusa e riaprendola non trovo il gioco in libreria ho anche foto della preparazione del download
Ciao @Deoso, torna nella Home di EA App e cerca nuovamente FC 24, dovresti poter leggere un'ozpione per scaricare nuovamente il gioco.
Se così non fosse, forse nell'ultimo crash alcuni file sono stati danneggiati. Completa un reset della cachee facci sapere se riesci a risolvere questo problema.
Ho svuotato le cache ma non sono riuscito lo stesso, ho acquistato l ultimate, infatti non posso neanche più acquistare come si vede dall' immagine ma nemmeno scaricare
ciao sto riscontrando un problema da ieri sera in pratica è successo che Ho riscattato il codice, la prima volta è andato a buon fine ma non mi appare da nessuna parte. Provo altre volte e mi dice che il codice è già stato usato. e ora quando provo a inserire il codice dice che non è valido. A questo punto penso che il problema sia diventato più serio di quanto non lo fosse già prima. Anche perché mi compaiono i Fifa points nella Web App.
Ciao, ho lo stesso identico problema, in più è un giorno che provo a contattare l'assistenza EA ma niente non mi rispondono. Il gioco è praticamente scomparso dopo averlo riscattato
Ciao ho lo stesso problema.. non vi è nessun risultato nella cronologia degli ordini. Il gioco l'ho acquistato da instant gaming. nella web app ho gli fc point mail gioco nella libreria è assente
Ho riunito diversi post che trattavano lo stesso problema e sono dispiaciuto di leggere che a distanza di ore, il gioco non risulta presente nella Libreria.
Potete confermarci che il gioco (o il codice di gioco) è stato acquistato da un Rivenditore Autorizzato EA? Se sì, potete indicarci quale?
salve anche io ho lo stesso problema acquistata una copia di ea fc 24 ultimate edition su cdkeys.com al momento del riscatto l'app riconosceva poi è andata in crash ed ora non mi trovo più il gioco disponibile per il download se qualcuno avesse risolto sarebbe gradito un aiuto
About FC 24
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in italiano Nintendo 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Fc 24 Non vedo gioco dopo codice riscattato","moderationData":{"__ref":"ModerationData:moderation_data:7771765"},"body":"
Ciao @AC_10special, verifica nella Cronologia degli Acquisti, la descrizione del prodotto riscattato e controlla se risulta acquistato nel Negozio di EA App.
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Ci sarebbe utile sapere anche dove hai acquistato il gioco.
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Salve ho acquistato ea sport fc24 riscattando il codice correttamente, quando il download è partito l app si è chiusa e riaprendola non trovo il gioco in libreria ho anche foto della preparazione del download
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Ciao @Deoso, torna nella Home di EA App e cerca nuovamente FC 24, dovresti poter leggere un'ozpione per scaricare nuovamente il gioco.
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Se così non fosse, forse nell'ultimo crash alcuni file sono stati danneggiati. Completa un reset della cachee facci sapere se riesci a risolvere questo problema.
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Ho svuotato le cache ma non sono riuscito lo stesso, ho acquistato l ultimate, infatti non posso neanche più acquistare come si vede dall' immagine ma nemmeno scaricare
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ciao sto riscontrando un problema da ieri sera in pratica è successo che Ho riscattato il codice, la prima volta è andato a buon fine ma non mi appare da nessuna parte. Provo altre volte e mi dice che il codice è già stato usato. e ora quando provo a inserire il codice dice che non è valido. A questo punto penso che il problema sia diventato più serio di quanto non lo fosse già prima. Anche perché mi compaiono i Fifa points nella Web App.
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Ciao, ho lo stesso identico problema, in più è un giorno che provo a contattare l'assistenza EA ma niente non mi rispondono. Il gioco è praticamente scomparso dopo averlo riscattato
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Ciao ho lo stesso problema.. non vi è nessun risultato nella cronologia degli ordini. Il gioco l'ho acquistato da instant gaming. nella web app ho gli fc point mail gioco nella libreria è assente
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Ho riunito diversi post che trattavano lo stesso problema e sono dispiaciuto di leggere che a distanza di ore, il gioco non risulta presente nella Libreria.
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Potete confermarci che il gioco (o il codice di gioco) è stato acquistato da un Rivenditore Autorizzato EA? Se sì, potete indicarci quale?
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salve anche io ho lo stesso problema acquistata una copia di ea fc 24 ultimate edition su cdkeys.com al momento del riscatto l'app riconosceva poi è andata in crash ed ora non mi trovo più il gioco disponibile per il download se qualcuno avesse risolto sarebbe gradito un aiuto
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Se il negozio dove avete acquistato il codice non compare nell'elenco, si tratta di un rivenditore esterno ai nostri canali, e su cui non abbiamo quindi visibilità (trattandosi di una diversa azienda).
\n\n
In quel caso, se dopo aver riscattato il codice avete fatto passare 24 ore e il gioco non è ancora comparso nelle Libreria, dovete ricontattare lo store da cui l'acquisto è stato fatto.
\n\n\n
Per chi avesse acquistato via Amazon, ricordiamo come da guida:
[risposta accettata dal CM per massima visibilità nel thread. Il thread rimane per ora aperto; in caso di dubbi sul regolamento, può essere consultato qui]
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