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Illo_sun9's avatar
Illo_sun9
5 years ago

Re: Problème pack console

Bonjour, 

Je l’ai acheté sur le site Ea en me connectant avec l’identifiant Ea, mais pas sur le playstation store depuis ma console.

C’était peut-être une erreur de ma part mais vu que les comptes sont reliés je pensais que ça fonctionnerait.

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  • Henalexandre's avatar
    Henalexandre
    Hero+
    5 years ago

    Bonjour,

    Effectivement, les jeux doivent être achetés sur la même plateforme que celle où vous jouez. Les jeux achetés sur Origin ne peuvent être utilisés que sur PC. Vous devriez contacter le Service Client via ce lien pour qu'ils voient si un remboursement est possible. En théorie les extensions ne peuvent pas être remboursées mais en exposant la situation on sait jamais 🙂

About Problèmes Techniques Les Sims 4

Obtenez de l'aide avec les problèmes techniques et les téléchargements sur EA App, Steam, Epic, PC, Mac, Origin, Playstation et Xbox.15,234 PostsLatest Activity: 5 hours ago
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Bonjour, 

Je l’ai acheté sur le site Ea en me connectant avec l’identifiant Ea, mais pas sur le playstation store depuis ma console.

C’était peut-être une erreur de ma part mais vu que les comptes sont reliés je pensais que ça fonctionnerait.

","body@stringLength":"266","rawBody":"

Bonjour, 

Je l’ai acheté sur le site Ea en me connectant avec l’identifiant Ea, mais pas sur le playstation store depuis ma console.

C’était peut-être une erreur de ma part mais vu que les comptes sont reliés je pensais que ça fonctionnerait.

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Problème pack console","moderationData":{"__ref":"ModerationData:moderation_data:8776084"},"body":"

Bonjour,

\n

Effectivement, les jeux doivent être achetés sur la même plateforme que celle où vous jouez. Les jeux achetés sur Origin ne peuvent être utilisés que sur PC. Vous devriez contacter le Service Client via ce lien pour qu'ils voient si un remboursement est possible. En théorie les extensions ne peuvent pas être remboursées mais en exposant la situation on sait jamais 🙂

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