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arqdede's avatar
arqdede
3 years ago
Solved

Conta EA

eu tenho uma conta na EA devido a parceria Xbox Gamepass / EA Play, porém, o e-mail que está vinculado ao meu EA Play também era o meu e-mail principal e ele foi invadido. agora, estou há meses tentando resolver, precisei criar uma nova conta na EA para poder falar com eles e nunca são capazes de ajudar, pois pedem informações que na minha cabeça não faz nenhum sentido. eu só quero alterar o e-mail antigo para um novo ou vincular esta conta no meu EA Play, custa fazer isso, EA? quero voltar a jogar meu fifa on-line!

problemas técnicos
  • EA_Bia's avatar
    EA_Bia
    3 years ago

    Ola @arqdede Sinto muito que esteja com problemas de acesso de conta, a primeira opção seria tentar recuperar o e-mail junto ao provedor,  se não for possível, realmente é necessário entrar em contatato conosco e responder algumas perguntas de seguranças para confirmar a titularidade da conta.

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  • EA_Bia's avatar
    EA_Bia
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Ola @arqdede Sinto muito que esteja com problemas de acesso de conta, a primeira opção seria tentar recuperar o e-mail junto ao provedor,  se não for possível, realmente é necessário entrar em contatato conosco e responder algumas perguntas de seguranças para confirmar a titularidade da conta.

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eu tenho uma conta na EA devido a parceria Xbox Gamepass / EA Play, porém, o e-mail que está vinculado ao meu EA Play também era o meu e-mail principal e ele foi invadido. agora, estou há meses tentando resolver, precisei criar uma nova conta na EA para poder falar com eles e nunca são capazes de ajudar, pois pedem informações que na minha cabeça não faz nenhum sentido. eu só quero alterar o e-mail antigo para um novo ou vincular esta conta no meu EA Play, custa fazer isso, EA? quero voltar a jogar meu fifa on-line!

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eu tenho uma conta na EA devido a parceria Xbox Gamepass / EA Play, porém, o e-mail que está vinculado ao meu EA Play também era o meu e-mail principal e ele foi invadido. agora, estou há meses tentando resolver, precisei criar uma nova conta na EA para poder falar com eles e nunca são capazes de ajudar, pois pedem informações que na minha cabeça não faz nenhum sentido. eu só quero alterar o e-mail antigo para um novo ou vincular esta conta no meu EA Play, custa fazer isso, EA? quero voltar a jogar meu fifa on-line!

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Ola @arqdede Sinto muito que esteja com problemas de acesso de conta, a primeira opção seria tentar recuperar o e-mail junto ao provedor,  se não for possível, realmente é necessário entrar em contatato conosco e responder algumas perguntas de seguranças para confirmar a titularidade da conta.

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