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ARROWGAMES24
2 years ago

Re: La aplicación ha fallado inesperadamente

A también me pasa lo mismo incluso he probado a instalar el launcher en otro disco duro. Y el problema persiste, yo creo que es por mantenimiento de forma temporal   

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La aplicación ha fallado inesperadamente","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:7553725"},"body":"

A también me pasa lo mismo incluso he probado a instalar el launcher en otro disco duro. Y el problema persiste, yo creo que es por mantenimiento de forma temporal   

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A también me pasa lo mismo incluso he probado a instalar el launcher en otro disco duro. Y el problema persiste, yo creo que es por mantenimiento de forma temporal   

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Bueno gracias por la respuesta supongo que se arreglara en un rato 

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Hola @ARROWGAMES24 / @Cop00,

\n\n

¿Continúa dándoles el mismo mensaje? ¿En qué momento exacto sucede? ¿Les da la opción de poder elegir alguna opción desde los ajustes (arriba a la izq.)?

\n\n

Abril.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"212","kudosSumWeight":43,"postTime":"2024-02-07T23:43:06.269-08:00","lastPublishTime":"2024-02-07T23:43:06.269-08:00","metrics":{"__typename":"MessageMetrics","views":1843},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":64,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:4158051":{"__typename":"User","id":"user:4158051","uid":4158051,"login":"Martageme","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-24T12:15:58.733-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4158051"},"ModerationData:moderation_data:7553732":{"__typename":"ModerationData","id":"moderation_data:7553732","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553732":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4158051"},"id":"message:7553732","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553732","revisionNum":1,"uid":7553732,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553729"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553732"},"body":"@EA_Abril A mi me pasa lo mismo. Aparece ese mensaje cuando inicio sesión en Ea App. Solo me da la opción de Reiniciar la aplicación o Salir. He intentado reiniciar varias veces pero nada. También he desinstalado y vuelto a instalar la aplicación y sigue todo igual.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":4,"postTime":"2024-02-08T00:55:48.063-08:00","lastPublishTime":"2024-02-08T00:55:48.063-08:00","metrics":{"__typename":"MessageMetrics","views":1819},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":56,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7553733":{"__typename":"ModerationData","id":"moderation_data:7553733","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553733":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31"},"id":"message:7553733","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553733","revisionNum":1,"uid":7553733,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553732"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553733"},"body":"

Gracias @Martageme. 

\n\n

Muchas gracias por todos los mensajes, ya lo hemos reportado con el equipo. Sin embargo, para todos aquellos que continúan con el mismo mensaje de error, prueben lo siguiente (siempre que sea posible):

\n\n\n

Si luego de seguirlos, continúan sin poder entrar y para poder ayudarnos con la investigación, si es posible, copien y peguen la siguiente información añadiendo sus repuestas:

\n\n\n\n

De antemano gracias,

\n\n

Abril. 

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La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553734"},"body":"@EA_Abril Estos datos donde los envío?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"postTime":"2024-02-08T01:23:23.262-08:00","lastPublishTime":"2024-02-08T01:23:23.262-08:00","metrics":{"__typename":"MessageMetrics","views":846},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":14,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553735":{"__typename":"ModerationData","id":"moderation_data:7553735","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553735":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4183334"},"id":"message:7553735","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553735","revisionNum":1,"uid":7553735,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553733"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553735"},"body":"@EA_Abril Ok muchas gracias, aunque os digo una cosa y es que la gente de EA acaba de anunciar en Twitter recientemente que sus servers han sufrido un ataque DDOS!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"165","kudosSumWeight":0,"postTime":"2024-02-08T01:25:02.886-08:00","lastPublishTime":"2024-02-08T01:25:02.886-08:00","metrics":{"__typename":"MessageMetrics","views":821},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553736":{"__typename":"ModerationData","id":"moderation_data:7553736","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553736":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31"},"id":"message:7553736","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553736","revisionNum":1,"uid":7553736,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553734"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553736"},"body":"
@Martageme  ha escrito:
@EA_Abril Estos datos donde los envío?
\n

En este hilo, los puedes copiar y pegar así:

\n\n\n

Solo asegúrate de no añadir información personal,

\n\n

Abril. 

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La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553737"},"body":"@ARROWGAMES24 Entonces se supone que se arreglará en un rato?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":1,"postTime":"2024-02-08T01:26:28.029-08:00","lastPublishTime":"2024-02-08T01:26:28.029-08:00","metrics":{"__typename":"MessageMetrics","views":815},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553738":{"__typename":"ModerationData","id":"moderation_data:7553738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553738":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4183334"},"id":"message:7553738","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553738","revisionNum":1,"uid":7553738,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553737"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553738"},"body":"@Martageme Puede llevarles días y/o meses","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2024-02-08T01:44:41.303-08:00","lastPublishTime":"2024-02-08T01:44:41.303-08:00","metrics":{"__typename":"MessageMetrics","views":803},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4181314":{"__typename":"User","id":"user:4181314","uid":4181314,"login":"reycarmona483","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-08T02:32:14.720-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4181314"},"ModerationData:moderation_data:7553739":{"__typename":"ModerationData","id":"moderation_data:7553739","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553739":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4181314"},"id":"message:7553739","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553739","revisionNum":1,"uid":7553739,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553736"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553739"},"body":"

https://gyazo.com/b3b07681be07927f00281c7546fad279

https://gyazo.com/e227886299c4f236fb35f04338cd057a

https://gyazo.com/8d30d8dc6f569bcf66ec1d11400bd81d

Si inicio con el símbolo de Google con otra mi otra cuenta no tengo esos problemas

https://gyazo.com/4ca6867d4aea4bed8d5d8d916340f45c

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Al ejecutar el launcher simplemente da el error y no puedo hacer nada ya hice casi todo desinstale borre el cache incluso desinstale el programa de raiz y sigue igual desde ayer. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":1,"postTime":"2024-02-08T03:34:16.603-08:00","lastPublishTime":"2024-02-08T03:34:16.603-08:00","metrics":{"__typename":"MessageMetrics","views":743},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553742":{"__typename":"ModerationData","id":"moderation_data:7553742","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553742":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4158051"},"id":"message:7553742","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553742","revisionNum":1,"uid":7553742,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553741"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553742"},"body":"@Cop00 Como has borrado el caché sin entrar a Ea App??","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"54","kudosSumWeight":1,"postTime":"2024-02-08T03:35:47.870-08:00","lastPublishTime":"2024-02-08T03:35:47.870-08:00","metrics":{"__typename":"MessageMetrics","views":753},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553743":{"__typename":"ModerationData","id":"moderation_data:7553743","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553743":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5015753"},"id":"message:7553743","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553743","revisionNum":1,"uid":7553743,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553742"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553743"},"body":"

@Martageme Borrando la carpeta de y también con el ejecutable de app-recovery que esta en la carpeta de raíz de Ea-App

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@Martageme Así es tampoco me ha funcionado

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@Martageme Creo que si es un problema general de hecho probé con GeforceNow y me dio el mismo error.

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La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553754"},"body":"

¡Gracias a todos por la info! En cuanto tengamos alguna actualización o novedad les estaremos informando 😉

\n\n

Por el momento sigo moviendo hilos relacionados,

\n\n

Abril. 

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  • Nombre de usuario: Mmaeso13345
  • Fecha/hora en que se produjo el problema: 08/02/2024 16:00
  • País/Región: España
  • Texto exacto o capturas de pantalla del mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada. Nos hemos topado con un problema, pero un reinicio rápido debería solucionarlo.
  • Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.
  • Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al iniciar sesión en la EA app, no llega a abrirse la aplicación.
  • ID del informe de errores de la EA app:
  • Qué medidas se han tomado para solucionar el problema: borrar caché de la aplicación, repararla, actualizarla, desinstalarla y volverla a instalar, cambiar la contraseña.
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Nombre de usuario: KDMight


Fecha/hora en que se produjo el problema: 08/02/2024 16:18


País/Región: España


Texto exacto o capturas de pantalla del mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada. Nos hemos topado con un problema, pero un reinicio rápido debería solucionarlo.


Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.


Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al intentar iniciar EA app, no llega a abrirse la aplicación.


ID del informe de errores de la EA app:


Qué medidas se han tomado para solucionar el problema: borrar caché de la aplicación, repararla, actualizarla, desinstalarla y volverla a instalar, volverala a desinstalar e instalarla en otro disco duro.

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