@Martageme ha escrito:
@EA_Abril Estos datos donde los envío?
\nEn este hilo, los puedes copiar y pegar así:
\n\n\n- Nombre de usuario:
\n- Fecha/hora en que se produjo el problema:
\n- País/Región:
\n- Texto exacto o capturas de pantalla del mensaje de error (si lo hay):
\n- Mensaje de error (si lo hay):
\n- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.):
\n- ID del informe de errores de la EA app:
\n- Qué medidas se han tomado para solucionar el problema:
\n
\nSolo asegúrate de no añadir información personal,
\n\nAbril.
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La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553737"},"body":"@ARROWGAMES24 Entonces se supone que se arreglará en un rato?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":1,"postTime":"2024-02-08T01:26:28.029-08:00","lastPublishTime":"2024-02-08T01:26:28.029-08:00","metrics":{"__typename":"MessageMetrics","views":815},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553738":{"__typename":"ModerationData","id":"moderation_data:7553738","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553738":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4183334"},"id":"message:7553738","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553738","revisionNum":1,"uid":7553738,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553737"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553738"},"body":"@Martageme Puede llevarles días y/o meses","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2024-02-08T01:44:41.303-08:00","lastPublishTime":"2024-02-08T01:44:41.303-08:00","metrics":{"__typename":"MessageMetrics","views":803},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4181314":{"__typename":"User","id":"user:4181314","uid":4181314,"login":"reycarmona483","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-08T02:32:14.720-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4181314"},"ModerationData:moderation_data:7553739":{"__typename":"ModerationData","id":"moderation_data:7553739","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553739":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4181314"},"id":"message:7553739","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553739","revisionNum":1,"uid":7553739,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553736"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553739"},"body":"- Nombre de usuario: Javier007Rey
- Fecha/hora en que se produjo el problema: 00:40 08/02/2024 y persisten
- País/Región: España
- Texto exacto o capturas de pantalla del mensaje de error (si lo hay):
https://gyazo.com/b3b07681be07927f00281c7546fad279
https://gyazo.com/e227886299c4f236fb35f04338cd057a
https://gyazo.com/8d30d8dc6f569bcf66ec1d11400bd81d
Si inicio con el símbolo de Google con otra mi otra cuenta no tengo esos problemas
https://gyazo.com/4ca6867d4aea4bed8d5d8d916340f45c
- Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada
- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.):al iniciar sesión
- ID del informe de errores de la EA app: No es posible llegar a ella ya que no inicia la app
- Qué medidas se han tomado para solucionar el problema: Iniciar con otra cuenta a través del símbolo de Google
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":1,"postTime":"2024-02-08T03:34:16.603-08:00","lastPublishTime":"2024-02-08T03:34:16.603-08:00","metrics":{"__typename":"MessageMetrics","views":743},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":6,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553742":{"__typename":"ModerationData","id":"moderation_data:7553742","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553742":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4158051"},"id":"message:7553742","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553742","revisionNum":1,"uid":7553742,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553741"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553742"},"body":"@Cop00 Como has borrado el caché sin entrar a Ea App??","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"54","kudosSumWeight":1,"postTime":"2024-02-08T03:35:47.870-08:00","lastPublishTime":"2024-02-08T03:35:47.870-08:00","metrics":{"__typename":"MessageMetrics","views":753},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553743":{"__typename":"ModerationData","id":"moderation_data:7553743","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553743":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5015753"},"id":"message:7553743","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553743","revisionNum":1,"uid":7553743,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553742"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553743"},"body":"@Martageme Borrando la carpeta de y también con el ejecutable de app-recovery que esta en la carpeta de raíz de Ea-App
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- Fecha/hora en que se produjo el problema: 13:00, 08-02-2024
- País/Región: España
- Texto exacto o capturas de pantalla del mensaje de error (si lo hay): https://ibb.co/WcT7H6j
- Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.
- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): al abrir la app de EA de Windows
- Qué medidas se han tomado para solucionar el problema: desinstalar, instalar nuevamente, reiniciar el ordenador
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- Fecha/hora en que se produjo el problema: 08/02/2024 14:30
- País/Región:España
- Texto exacto o capturas de pantalla del mensaje de error (si lo hay): El archivo adjunto
- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al abrir la EA app
- Qué medidas se han tomado para solucionar el problema: Reiniciar la aplicación, reiniciar el PC, buscar actualizaciones, eliminar cahcé, desinstalar y volver a instalar la aplicación.
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- Fecha/hora en que se produjo el problema: 07/02/2024 20:00
- País/Región: España
- Texto exacto o capturas de pantalla del mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada. Nos hemos topado con un problema, pero un reinicio rápido debería solucionarlo.
- Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.
- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al iniciar sesión en la EA app, no llega a abrirse la aplicación.
- ID del informe de errores de la EA app:
- Qué medidas se han tomado para solucionar el problema: borrar caché de la aplicación, repararla, actualizarla, desinstalarla y volverla a instalar, cambiar la contraseña.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":3,"postTime":"2024-02-08T06:14:23.617-08:00","lastPublishTime":"2024-02-08T06:14:23.617-08:00","metrics":{"__typename":"MessageMetrics","views":1335},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":5,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:7553754":{"__typename":"ModerationData","id":"moderation_data:7553754","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553754":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:31"},"id":"message:7553754","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553754","revisionNum":1,"uid":7553754,"depth":11,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553753"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553754"},"body":"¡Gracias a todos por la info! En cuanto tengamos alguna actualización o novedad les estaremos informando 😉
\n\nPor el momento sigo moviendo hilos relacionados,
\n\nAbril.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"177","kudosSumWeight":0,"postTime":"2024-02-08T06:33:03.581-08:00","lastPublishTime":"2024-02-08T06:33:03.581-08:00","metrics":{"__typename":"MessageMetrics","views":1203},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4132615":{"__typename":"User","id":"user:4132615","uid":4132615,"login":"mmaeso13345","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-15T10:03:18.239-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4132615"},"ModerationData:moderation_data:7553755":{"__typename":"ModerationData","id":"moderation_data:7553755","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553755":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4132615"},"id":"message:7553755","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553755","revisionNum":1,"uid":7553755,"depth":12,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553754"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553755"},"body":"- Nombre de usuario: Mmaeso13345
- Fecha/hora en que se produjo el problema: 08/02/2024 16:00
- País/Región: España
- Texto exacto o capturas de pantalla del mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada. Nos hemos topado con un problema, pero un reinicio rápido debería solucionarlo.
- Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.
- Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al iniciar sesión en la EA app, no llega a abrirse la aplicación.
- ID del informe de errores de la EA app:
- Qué medidas se han tomado para solucionar el problema: borrar caché de la aplicación, repararla, actualizarla, desinstalarla y volverla a instalar, cambiar la contraseña.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-02-08T07:11:51.609-08:00","lastPublishTime":"2024-02-08T07:11:51.609-08:00","metrics":{"__typename":"MessageMetrics","views":1174},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4840537":{"__typename":"User","id":"user:4840537","uid":4840537,"login":"KDMight","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-08T07:16:00.160-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4840537"},"ModerationData:moderation_data:7553756":{"__typename":"ModerationData","id":"moderation_data:7553756","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7553756":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4840537"},"id":"message:7553756","entityType":"FORUM_REPLY","eventPath":"category:ea-app-es/category:ea-forums-es/community:tghpe58374board:ea-app-technical-issues-es/message:7553724/message:7553756","revisionNum":1,"uid":7553756,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:7553755"},"conversation":{"__ref":"Conversation:conversation:7553724"},"subject":"Re: La aplicación ha fallado inesperadamente","moderationData":{"__ref":"ModerationData:moderation_data:7553756"},"body":"Nombre de usuario: KDMight
Fecha/hora en que se produjo el problema: 08/02/2024 16:18
País/Región: España
Texto exacto o capturas de pantalla del mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada. Nos hemos topado con un problema, pero un reinicio rápido debería solucionarlo.
Mensaje de error (si lo hay): La aplicación ha fallado de forma inesperada.
Cuándo se produce el error (al abrir el juego, en mitad del juego, etc.): Al intentar iniciar EA app, no llega a abrirse la aplicación.
ID del informe de errores de la EA app:
Qué medidas se han tomado para solucionar el problema: borrar caché de la aplicación, repararla, actualizarla, desinstalarla y volverla a instalar, volverala a desinstalar e instalarla en otro disco duro.
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