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Solución de problemas con Los Sims 4 en macOS Catalina (octubre 2019)","id":"message:8826892","entityType":"FORUM_TOPIC","eventPath":"category:the-sims-4-es/category:the-sims-es/category:ea-forums-es/community:tghpe58374board:the-sims-4-technical-issues-es/message:8826892","revisionNum":1,"repliesCount":36,"author":{"__ref":"User:user:91690"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-es"},"conversation":{"__ref":"Conversation:conversation:8826892"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8826892"},"body":"

¿Te has encontrado con algún problema para jugar a Los Sims 4 tras actualizar tu Mac a macOS Catalina? ¡Las sugerencias a continuación pueden ayudarte a volver al juego!

\n\n\n

1 - Los Sims 4 deja de funcionar tras iniciarlo en macOS Catalina, ¿qué puedo hacer?

\n

Prueba esto:

\n
    \n
  1. Sal del juego
    2. \n
  2. En el menú de Origin, ve a Origin > Ajustes de la aplicación > Origin en el juego y desactiva la opción 'Activar Origin en el juego'
    3. \n
  3. Inicia el juego de nuevo
    4. \n
\n

2 - No puedo iniciar el juego, recibo un mensaje de que Los Sims 4 ya se está ejecutando tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Prueba a eliminar o mover el archivo UserData.lock que se encuentra en /Documentos/Electronic Arts/Los Sims 4.

\n\n

3 - No puedo cargar mis archivos de guardado de Los Sims 4 tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Saves dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/saves que se acaba de crear.

\n\n

4 - No veo mis creaciones de Mi biblioteca tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Tray dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/Tray que se acaba de crear.

\n\n

5 - No puedo usar mods tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Mods dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/Mods que se acaba de crear.

\n\n

6 - El juego se congela/cuelga cuando paso el ratón sobre la interfaz de usuario en el juego, ¿qué puedo hacer?

\n

Asegúrate de estar utilizando la versión más reciente de Origin ya que la última versión debería ayudar con esto.

Otra opción es jugar en modo pantalla completa.

\n\n

Si eso no ayuda, prueba a:

\n
    \n
  1. Salir del juego
    2. \n
  2. En el menú de Origin, ve a Origin > Ajustes de la aplicación > Origin en el juego y desactiva la opción 'Activar Origin en el juego'
    3. \n
  3. Inicia el juego de nuevo
    4. \n
\n\n

Si esto no ayuda y estás jugando en macOS Catalina, por favor, deja un comentario aquí abajo.

","body@stringLength":"3222","rawBody":"

¿Te has encontrado con algún problema para jugar a Los Sims 4 tras actualizar tu Mac a macOS Catalina? ¡Las sugerencias a continuación pueden ayudarte a volver al juego!

\n\n\n

1 - Los Sims 4 deja de funcionar tras iniciarlo en macOS Catalina, ¿qué puedo hacer?

\n

Prueba esto:

\n
    \n
  1. Sal del juego
    2. \n
  2. En el menú de Origin, ve a Origin > Ajustes de la aplicación > Origin en el juego y desactiva la opción 'Activar Origin en el juego'
    3. \n
  3. Inicia el juego de nuevo
    4. \n
\n

2 - No puedo iniciar el juego, recibo un mensaje de que Los Sims 4 ya se está ejecutando tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Prueba a eliminar o mover el archivo UserData.lock que se encuentra en /Documentos/Electronic Arts/Los Sims 4.

\n\n

3 - No puedo cargar mis archivos de guardado de Los Sims 4 tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Saves dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/saves que se acaba de crear.

\n\n

4 - No veo mis creaciones de Mi biblioteca tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Tray dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/Tray que se acaba de crear.

\n\n

5 - No puedo usar mods tras haber actualizado a macOS Catalina, ¿qué puedo hacer?

\n

Sal del juego y prueba a generar una nueva carpeta de Los Sims 4 (en /Documentos/Electronic Arts). Para ello, cámbiale el nombre a la carpeta existente e inicia el juego de nuevo. Una vez has hecho esto, puedes mover tus archivos de guardado (que se encuentran en la carpeta Mods dentro de la que has renombrado) a la nueva carpeta /Los Sims 4/Mods que se acaba de crear.

\n\n

6 - El juego se congela/cuelga cuando paso el ratón sobre la interfaz de usuario en el juego, ¿qué puedo hacer?

\n

Asegúrate de estar utilizando la versión más reciente de Origin ya que la última versión debería ayudar con esto.

Otra opción es jugar en modo pantalla completa.

\n\n

Si eso no ayuda, prueba a:

\n
    \n
  1. Salir del juego
    2. \n
  2. En el menú de Origin, ve a Origin > Ajustes de la aplicación > Origin en el juego y desactiva la opción 'Activar Origin en el juego'
    3. \n
  3. Inicia el juego de nuevo
    4. \n
\n\n

Si esto no ayuda y estás jugando en macOS Catalina, por favor, deja un comentario aquí abajo.

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[Info] Solución de problemas con Los Sims 4 en macOS Catalina (octubre 2019)","moderationData":{"__ref":"ModerationData:moderation_data:8826893"},"body":"

Hola!! Tengo una pregunta, debido a la actualización de mi Macbook, ayer no me permitía jugar a Los Sims 4. Leí que era por un problema del sistema operativo y entonces intenté buscar una solución. Mire un tweet de un chico que decía que para poder jugar había que borrar los archivos de user data.lock y los borré. A partir de ahí, ya me dejaba jugar como siempre pero no tengo ni mis partidas en ningún sitio y ayer empecé una partida otra vez por mi cuenta y le di a guardar pero después no me la encontré en lo guardado. He de añadir que cada vez que inicio el juego me sale que hay una tarjeta de vídeo no reconocida y siempre me sale lo mismo. ¿Alguien me puede dar una solución o echarme un cable? Muchas gracias!!!

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Hola, @raulfuentees_:

He juntado tu mensaje aquí - espero que las sugerencias que he dejado ahí arriba ayuden 😉

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A mi no me sirve ninguna de las opciones... y da error (ed35e0ea:29f00e76:00000000:18a1dd51)

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Buenas @EA_Mai,

¿Se sabe si EA está al corriente del tema?. Lo comento porque espero que lo solucionen pronto.

Fui el que abrió el tema unos posts más abajo, y sí, aplicando alguna de esas medidas se soluciona, pero en mi caso, por un tiempo. Al tiempo vuelve a aparecer el mensaje de marras de que el juego ya está ejecutándose.

En mi caso la medida que más me favorece es la desactivar \"Origin en el juego\" y luego renombrar la carpeta \"Los Sims 4\" y que inicie con una nueva carpeta. Entonces el juego va perfecto por un tiempo. Luego vuelve a hacer lo mismo y tengo que volver a repetir ese paso siempre que ocurre. Es bastante tedioso, sobretodo si tengo que ir pasando de un lado a otro las partidas guardadas.

A mi la opción de eliminar la carpeta \"UserData.lock\" no me funciona del todo. El juego se inicia bien, pero me lo ejecuta en \"modo ventana\" y no en \"pantalla completa\". Y no sé porque motivo en opciones del juego, la opción de pantalla completa está desactivada y no deja elegir ni cambiar al modo deseado. Aparece modo ventana predeterminado y no deja cambiar la opción vamos.

En fin, que espero que ya estén al tanto de esto y buscando una solución. Y espero que no la den justo antes de la próxima expansión que aún queda un tiempecito xD.

Un saludo y gracias por toda la ayuda!

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A mi no me funciona ninguna de las soluciones, me sigue dando error cuando quiero jugar, me dice que “Los Sims 4 se está ejecutando”. Tengo un Mac y lo actualicé ayer con el Macos Catalina pero ayer en cambio sí podía jugar. Help!!!

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Yo tengo un problema, y es que no puedo usar Mc Command Center después de actualizar a macOS Catalina, ya he probado desinstalándolos pero aún no puedo usarlo. Alguien?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"170","kudosSumWeight":1,"postTime":"2019-10-16T17:27:53.620-07:00","lastPublishTime":"2019-10-16T17:27:53.620-07:00","metrics":{"__typename":"MessageMetrics","views":16501},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8826900":{"__typename":"ModerationData","id":"moderation_data:8826900","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8826900":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1008580"},"id":"message:8826900","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-es/category:the-sims-es/category:ea-forums-es/community:tghpe58374board:the-sims-4-technical-issues-es/message:8826892/message:8826900","revisionNum":1,"uid":8826900,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-es"},"parent":{"__ref":"ForumReplyMessage:message:8826899"},"conversation":{"__ref":"Conversation:conversation:8826892"},"subject":"Re: [Info] Solución de problemas con Los Sims 4 en macOS Catalina (octubre 2019)","moderationData":{"__ref":"ModerationData:moderation_data:8826900"},"body":"@vdlmlopez37 Yo lo he probado todo. La única manera es desinstalando todo y borrando manualmente la carpeta Sims4 para que al instalarlo y jugar cree de nuevo todo. Así a mí me funciona.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":0,"postTime":"2019-10-17T02:22:09.353-07:00","lastPublishTime":"2019-10-17T02:22:09.353-07:00","metrics":{"__typename":"MessageMetrics","views":16472},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":1,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:8826901":{"__typename":"ModerationData","id":"moderation_data:8826901","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:8826901":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:91690"},"id":"message:8826901","entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-es/category:the-sims-es/category:ea-forums-es/community:tghpe58374board:the-sims-4-technical-issues-es/message:8826892/message:8826901","revisionNum":1,"uid":8826901,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-es"},"parent":{"__ref":"ForumTopicMessage:message:8826892"},"conversation":{"__ref":"Conversation:conversation:8826892"},"subject":"Re: [Info] Solución de problemas con Los Sims 4 en macOS Catalina (octubre 2019)","moderationData":{"__ref":"ModerationData:moderation_data:8826901"},"body":"

Hola, chicos:

\n\n

@mundolix @Victoriarossgar ¿incluso aunque hayáis borrado el archivo UserData.lock? Asegúrate de estar usando también la versión más reciente de Origin, ya que sacamos una actualización hace unos días 🙂

\n\n

@ElenaBT23 te recomendaría intenar renombrar tu carpeta de Los Sims 4, siguiendo los pasos del punto 3.

\n\n

@vdlmlopez37 ¿desinstalando el juego o tus mods? Prueba los pasos del punto 5.

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@23nai ¿qué versión de macOS tienes en ese ordenador? ¿Has podido usar Origin en ese Macbook en el pasado?

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Se actualizó antes y no funcionaba, me daba el mismo error y opté por la solución que di más arriba. El juego así funciona perfectamente, mods incluidos.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-10-17T14:05:25.737-07:00","lastPublishTime":"2019-10-17T14:05:25.737-07:00","metrics":{"__typename":"MessageMetrics","views":1660},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:8826892"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1748002857544","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1748002857544","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1748002857544","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1748002857544","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1748002857544","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1748002857544","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1748002857544":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1748002857544","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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Hola de nuevo, chicos:

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Acabamos de lanzar una actualización para Mac para resolver estos problemas, os dejo las notas debajo:

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________________

¡Hola, Simmers!

Una pequeña pero importante actualización para usuarios de Mac. Los jugadores con macOS Catalina han tenido algunos problemas debido a cambios en el modo de acceso a los archivos por parte de las aplicaciones. Todo ello se ha traducido en una experiencia de juego con saltos en Los Sims 4. ¡Este parche hará que todo funcione de un modo más fiable para los usuarios de Catalina!

Info adicional:

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-SimGuruGnome

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