pogo not responding

[travelall7]

I have been trying for 2 days to access Pogo.  Both days I reeive a notice "Pogo not responding"  All of my other internet options are functioning correctly.  What is the problem with Pogo? 

How do you actually contace EA for help?  Feels like rhey don't want to help customers.

[EA_Stephen]

Please give us some more infomration and we'll do our best to help:

1. What browser are you using (Internet Explorer, Firefox, Chrome) and which version i.e. number of browser.

2. Have you tried using a different browser? Did you get the same results?

3. Can you describe exactly what is happening? Do you get an error message? Does the game start to load, but never seems to finish loading? Does the game start to load, but the game window turns pale yellow/white/black?

4. Do you have an anti-virus program and if so, which one (McAfee, Norton, Kaspersky, etc)? Check to make sure that AV permissions allow scripting, tracking and Flash applications, or that you've whitelisted Pogo's game addresses in that AV.

pogo.com
game3.pogo.com
pogospike-prod.pogo.com

5. Is this happening on all games, or just with Flash (Bejeweled3, Stack 'em, Poppit Sprint, etc) or just with Java (Pogo Addicition Solitaire, Everyone Wins Bingo, Boardwalk Seaball, etc)?

6. What versions of Java and Flash do you have? Have you made absolutely certain you have no additional versions of either in your Add/Remove Programs (remember, Java can also go by JRE, Java Runtime Enviroment, J2SE, and JavaFX)?Are they enabled in your browser? Do you have browser add-ons that can interfere with game loads such as NoScript, BetterPrivacy, DoNotTrack, AdBlock, and Ghostery?

If you're unsure about the versions question, you can use the link below to get that info. It would be helpful if you copied that information here:

Your System Info http://systeminfocheck.appspot.com/

Settings that prevent games from loading can be found in your browser's add-ons or plug-ins as well as within antivirus programs, firewalls, toolbars, and ISP connections themselves.

Let us know how you get on.

[TruckinggrandmaP]

i can play one time then it freezes and says pogo not responding

[HOCK9952]

@travelall7:  Here are some steps to contact the Pogo (EA) Help Center:

1. Click the link https://help.ea.com/en/contact-us/ask                     (or the "help" on each page)

2. Where it says, "What Can We Help you With" type in pogo
3. Click Find Solutions

4. Select a category
5. Click: "Find Solutions"

6. On the lower right hand side click "I Still need Help"

A window should open...
For blue "Live Chat" for Club Pogo members  (when available)
& a black email option is below this.

Good luck!  I hope you get it resolved soon!

[HOCK9952]

@TruckinggrandmaP:         Please place this in your browser bar:    http://systeminfocheck.appspot.com/  

Then copy the results   & return back here to paste them.

[gaildignard]

I use 3 browsers. google chrome, internet explorer and firefox. All system is updated. I installed Ccleaner as suggested by you and did a clean up and hd games are still not working.

[kirkbg]

still not working

[bobandmarty50]

@travelall7 internet explorer

[bobandmarty50]

waiting for response from pogo

[EA_Arrenai]

Hey there, @bobandmarty50.

It appears you're responding to a thread that's several years old, so some of the discussion may not apply to the current browsers. What is the issue you're experiencing? I'll be happy to take a look.

Arrenai 

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