missing fbconnectLibrary (sdk.js)

[geradaniel]

When I click to start any pogo game, I get a "missing fbconnectLibrary (sdk.js)" error box.  How do I correct this? I am running the latest version of Windows 10 Pro.

Thanks,

geradaniel

[EA_Kristi · Accepted solution]

@geradaniel Could you please try the steps in the following thread: http://answers.ea.com/t5/Pogo/FB-Library-Missing-Error/m-p/4417239#M107644

Let us know how you get on!

[EA_Kristi · Accepted solution]

@geradaniel Could you please try the steps in the following thread: http://answers.ea.com/t5/Pogo/FB-Library-Missing-Error/m-p/4417239#M107644

Let us know how you get on!

[geradaniel]

I tried the suggested items.  I disabled all add on and re-started my browser (Firefox).  No difference was made.  This problem started with the install of Windows 10.

Any help is appreciated.  This error occurs when I connect to any Pogo game.

Thank you Gerald

[ccboots56]

@geradaniel

Try loading and playing a game this way and see what happens:

Firefox Safe Mode

[geradaniel]

Hi and thank you for the help.  I tried running the games after starting Firefox in "Safe Mode" as suggested.  All worked OK. 

I then went back to regular mode and deactivated all the plug-ins.  I then received the error box of missing fbconnectLibrary (sdk.js). 

I have three other computers running Windows 8.1.  This problem doesn't show up on them.  It only shows up on the computer with Windows 10 installed.

I am not sure how to uninstall the plug-ins.  i have only found a way to de-activate them and that doesn't help.  Only starting Firefox in safe mode works.  Thanks in advance for future help.

Gerald

[prin95cays9]

I cannot play pogo. It says the fbconnect library is missing (sdk.js) Help.

[EA_Darko]

Sorry to see that you are having issues @prin95cays9 but you are replying to a years old thread.

For the issue can you try the steps listed here: https://answers.ea.com/t5/Pogo-Game-Questions-Technical/FB-Library-Missing-Error/m-p/4417239#M107644

Darko