contact pogo?

[0775338]

How can I get live chat or emal?

[EA_Stephen]

@0775338

If you click on the following link you will be taken directly to the Origin contact page: https://help.ea.com/en/contact-us/ask

Sign in with your Pogo username and Password (Click on Login in the top right hand corner), and follow the guide to ask your question. If your issue cannot be solved from our FAQ list, you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’), you can then select 'I still need help' and depending on the time of day and your geographical location, you'll be prompted either to send an email or to initiate a live chat with a game advisor.. 

Please include as much detail as possible, so they are able to answer you straightaway.

Hope this helps.       

[enisretta]

I am trying to do a badge in Spooky Slots from an album I had purchased.  I have to get 3 coins 2 times and its virtually impossible to get.  Is there a way to get this badge done.

[EA_Stephen]

@enisretta,

I wish I could give you some meaningful tips for this badge (I'm guessing you're playing for the 'New Hood' badge?), but it's pure chance of course as with all slots games. I've read in the forums of people getting the badge really quickly, other players like yourself play for hours without any progress. I usually take my time with badges like this and just play 'little and often', that way it doesn't become a bore or get too frustrating and inbetween sessions I play my favourite word games.

Sorry I can't be more help, but good luck! 

[Slisa43]

how do i get a hold to a live chat support to get a tournament host badge  please email me to  [edit: email address removed] ty asp

[hotbestamoore411]

I am a member of the club,but it does not recognize as a member. Pogo is taking $5.99 a month out of my checking account. Since it does not recognize me as a member I  cannot connect with casino island blackjack and I keep getting ads when I play word whomp. What is going on<

[EA_Stephen]

@bestamoore36571,

You'd need to contact customer support directly for help with this.

Follow these steps to reach them:

1. Click the link https://help.ea.com/en/contact-us/ask and sign in with your Pogo name and password.

2. Where it says: ’What Can We Help you With’, type in "Pogo" 

3. Click Find Solutions

4.  Select "Account Management" from the drop-down list

5.  Click: Find Solutions

6.  Scroll down a little and on the lower right hand side, Click "I Still need Help" 

The Window Will Open... 
Depending on your geographical location and the time of day, you may see the Blue, Live Chat... 
Scroll down a little further, you'll see the Email me...

Hope this helps.

[ellieissick]

my bank account has been charged twice for my renewal.  This caused an oversdrFT ON MY ccount with a $35.00 fee, I expect to be refunded for this amount due to your errors answer please. phone cintact is *edited by Admin - please remember that this is a public forum an answer is expected.soon.   Ron Hochrine

[EA_Stephen]

@ellieissick 

This is a player to player forum for technical and in-game help. No one here has access to your account.

As this is a public forum you should never post personal details such as phone numbers here. I have edited your post to remove the number you included. 

For all billing and account issues, please contact customer support directly by following these steps to chat with a game advisor:

1. Click the link http://help.ea.com/en/contact-us/new/?product=pogo&platform=pogo and sign in with your Pogo name and password.

2. Where it says: ’Select a topic’ choose ‘Billing/Purchasing’ from the drop-down list 

3. Click underneath the heading:  ‘Tell us a little more about your issue’ and enter ‘Pogo’

4. Click the orange ‘Next’ button

5. Depending on your geographical location and the time of day, you may see the Live Chat option, directly 
under that you'll see the Email me button. Please be aware that Live Chat is available for Club Pogo members only.

*Note that some players may have issues when using some versions of Internet Explorer. If this is the case, please use an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.* 

[HOCK9952]

This is from the Pogo news as well as the Pogo forums:   Are you experiencing an issue when trying to contact Pogo's Customer Support Team?

by Pogo_Cactuar » February 27th, 2014, 11:24 am

If so, please take our one question survey to let us know what issue you experience so we can ensure we're providing excellent service.

Customer Support Survey

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