Hello,
I am sorry, I have no idea what your problem is.
If you have a technical or game issue please feel free to post details of the problem here and together with the community we will do our best to try to provide you with an answer.
However, if your problem is related to a billing or purchase query, then please contact our support team directly.
In that case, if you click on the following link this will take you directly to the Origin contact page: https://help.ea.com/contact-us
Sign in with your Pogo username and Password (Click on Login in the top right hand corner), you’ll then be prompted for ‘Product’ (enter Pogo) and then for ‘Category’ (select ‘Billing/Purchasing’ from the drop-down list), finally below a list of articles, you can select ‘Step 2: Choose a Contact Method’.
There is no phone number for support but you will be able to send an email.
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