Pogo: List of Solutions & Workarounds [ Edited ]

[EA_Najat]

 

Here is a list of the most popular questions and answers.

Several community members, Heroes, Champions as well as the Team, provided some workarounds recommendations and troubleshooting steps.

The following links lead to the solutions.

 To access the information on every subject click the title in each bullet point. 

Heroes & Champions can post their feedback on this list HERE

KNOWN ISSUES

• Google Chrome may pause animated Badges not displayed near the middle of your screen. Simply click the Play button on the Badges to show these animations if they are paused.
• Non-standard zoom settings can cause problems dragging cards or clicking on objects in Hidden Object Games.. Other games may also be affected when dragging or clicking on cards. Learn more from this post.
• Swashbucks challenges will no longer gaining progress. If you are working on a Swashbucks Challenge, please contact support.
• If you believe you completed the Weekly Challenge but your status says otherwise, your badge may already be awarded. To find your badge in your Weekly Badge Album, go to the current weekly album and click “Go to Last Page.” For more information, go here.
• Beware of fake Pogo help sites and phone numbers!
• Google Chrome does not support Java!

Technical Issues
FLASH & JAVA	BROWSERS
FLASH | Update Flash FLASH | Clear Flash Player Storage  FLASH | Freezing issues FLASH | Blurry screen or Black screen FLASH | Gray Circle exclamation mark FLASH | Plugin is crashing	Updating browser Clear your browser Cache Pop-Up Blocker Help  Add-ons not working for this site Zoom and screen resolution Help Set Pogo as my Home Page How to Disable 'Do Not Track' Remember password in my browser How To Use CCleaner To Clear Caches And Fix Registry Errors HTML5 games troubleshooting
JAVA  | Update Java JAVA  | Clear your Java cache JAVA  | Restore Java security prompts JAVA  | Enable Java in Internet Explorer	IE | Help with Internet Explorer IE | Allow cookies IE | Compatibility View IE | ActiveX Filtering IE | No Add-ons mode IE | Turn off "Only secure content" IE | Long running script error
List of games: Flash / Java / HTML5 Pogo Troubleshooter	FF | Help with Mozilla Firefox FF | Firefox Safe Mode FF | Disable Reader View feature

Technical Issues	Gems & Tokens
OTHER TECH ISSUES
General help for loading games Getting kicked out of the game Unable to connect to server Cards are getting stuck The resolution Bug Unexpected Ads Sound issues Cripes error How to flush DNS Cache Intermissions in game Issue with Chat How to Find the Magnifier How to understand my system info FB Library Missing Pogoxdproxy Internal error message Using on-screen Keyboard	GEMS | Gem Transaction history GEMS | Bonus missing after purchase GEMS | Renewal Program GEMS | How to give Gems to Friends GEMS | Tracking Mix-n-Magic Gems TOKENS | Tokens daily challenges TOKENS | I didn't get my tokens! TOKENS | What can I do with tokens TOKENS | Bonus Tokens   Pogo Parlor Games - Coin bucket

Account & Billing	Challenges/Badges
How to contact Support? Forgot password or Screen name Account hacked/Incorrect Password Birthday coupon gift is not working Change mail opt-in settings Gem transaction record  For all NU Code Errors Players don't receive my messages Pogo friends List Feature Set my profile to Public or Private Host Badge How to update your credit card info	Daily Challenges are not loading Daily Challenge not getting credit General Badge Troubleshooting  How to check your badges Another way to check badge progress How to report a missing badge Completed badges listed 'In progress' Mix and Magic - How it works

Gameplay & Tips

Miscellaneous

Changing table options How to reset stats Pogo shortcut on the desktop View Score In Full Screen Mode No players in room/no chat rooms List of games with full screen mode Open Games in a pop-up window Leaderboard and score are missing Same player name entered the room

How to change the mini chat bubble Guide to Answer HQ > Pogo Feedback - Contacting the Editor Reporting a Player Display my mini in games Where to find Peanut Lab Surveys Support for Peanut Labs surveys  How to Copy and Paste Jackpot Spins in Trivial Pursuit RAM: A Key to PC Performance How to Find the RAM on a Computer How to Claim a Mini Awards Mini Awards Page on Pogo Find your customer support cases How to block mail from certain senders  Capturing a screen shot

Mac & App Issues	Download games
MAC | keyboard issue Word Whomp MAC | Blocked Plugins Tips MAC | Apple FAQ Flash Player Update MAC | 4 ways to right click on Mac APP | Pogo App IPhone FAQ APP | Pogo App Android FAQ	Discontinued DGC Support DGC Games FAQ's DGC Account & Billing FAQ's  DGC Support Center  DGC Terms of Service  DGC Contact Customer Support  Ask Toolbar for Pogo FAQ

Game specific
CANASTA | Red threes CANASTA | Frozen Pile Game JUNGLE GIN  | Set 500 points matches JUNGLE GIN  | Change table Options POPPIT! | Releasing dog prizes HIGH STAKES POOL | Freeform Table TRIVIAL PURSUIT | Jackpot Spins LOTTSO! EXPRESS | Challenge criteria JEWEL ACADEMY | FAQs and GUIDES JET SET SOLITAIRE | FAQs and GUIDES	WONDERLAND MEMORIES | Token Credit ZUMA REVENGE  GAP SHOT CLAIRE HART  | Not getting credit CLUE   | Nightvision Goggle UNDISCOVERED WORLD | Jigsaw Puzzle MAHJONG GARDEN  | Challenge Criteria  WORD WHOMP | Unable to type words PHLINX II | FAQs and GUIDES POPPIT! PATY | Info and guides

Game Guides for Table options
Bridge Canasta  Cribbage Eucher      Hearts     Jungle Gin Pinochle  Spades	6th Street Omaha Poker High Stakes Poker (Draw Poker) No Limit Texas Hold'em Texas Hold'em Backgammon Checkers Chess Dominoes Super Dominoes