Not getting credit for word search badge

[EA_Arrenai]

Hey there, @RuthB603.

Which badge challenge are you having trouble with? I'll be happy to take a look.

Arrenai 

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[okwac]

tried what you suggested and still dont work.

[EA_Arrenai]

Hey there, @okwac.

I'll be happy to look into this for you. What badge are you working on?

Arrenai 

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[okwac]

word search daily complete 9 bonus puzzles.  I have had 2 cases on this matter.  I have been working on it since sept. 2019.

[EA_Arrenai]

Hey there, @okwac.

I just tested the Pop-Up Words badge and was able to get credit using a hidden word list on a Daily Puzzle on Easy twice. Can you give that a try and let me know how it goes?

Arrenai 

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[okwac]

no it wasn't but I will try it again today and let you know

[myweedoosdeedyq]

Sorry. These people are no help at all. Bought the badge, played the game, no credit towards the badge, and nothing but emails saying they will help but nothing happens

[myweedoosdeedyq]

@parkerjog12 Mine is Quinn's Aquarium and same problem. Going on 4 days waiting