Java & loading issues [ Edited ]

[EA_Najat]

Hello everyone,

If you are experiencing loading issues or Java issues while you are playing Pogo games, here is a topic where you can find the solutions we recommend in this situation. This will help you to identify the exact cause of the issue and to fix it.

We gathered here the most efficient solutions that can fix the majority of cases.

1. Java updates (New)
   
   
2. Java and AOL
   
   
3. Loading issue
   
   
4.  Checklist

[EA_Najat · Accepted solution]

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Java updates

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27th of September

Some Pogo players have reported issues with Java security on their computer.Java Version 7 still has a vulnerability.

Java's Update 7 was supposed to address the reported vulnerability. However, it has been recently reported that Java 7u7 only partially blocked the exploit and a new workaround for that block was quickly discovered. 

Currently, Version 6 does not seem vulnerable to these recent reports. If you want to install this version please uninstall first the current version in your computer.

For more Java information, be sure to check out the following Help articles:

• Java Help and Information

To view your current version of Java on any browser, please go here:

• http://www.pogo.com/help/jvminfo/jvminfo.jsp

• Java Tester
• Installed / updated Java
• Enabled Java
• Test pop-up blockers

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30th of August

A new version of Java with a security update has been released on the 30th of August.
We recommend that you uninstall all previous version of Java and install the latest version.  

                                                                                                                                                       ➤  Back to the list

[EA_Najat · Accepted solution]

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Java and AOL

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• Why am I prompted to install the latest Java when trying to play my Pogo games?
  Our team is aware of an issue which prompts Pogo players to install the latest Java and prevents them from playing Pogo games, even if they have already installed the latest Java. You may see the following image:

*This issue may arise from the browser you're using. Just in case, we recommend using Internet Explorer directly from your desktop or using one of the other supported browsers: Google Chrome or Firefox. Get the latest versions of these browsers in this article. This should resolve your issue.

Please make sure that you:

1. -  Used a supported browser
2. -  Installed / updated Java
3. -  Enabled Java

If you use the AOL browser, please check out this forum thread on the Pogo forums "AOL and Java".

AOL and Java information:
AOL 8 browser or earlier are present in the list of unsupported browsers for Pogo.
If you have AOL 9 or later and are encountering a problem, we will recommend you use another browser.
Also, if you use an AOL browser and want to renew your Pogo subscription, you will not be able to at this time as the browser is not supported by Pogo.

You can readily use any of the following browsers to enjoy Pogo.com:

• Internet Explorer
• Firefox
• Chrome
• Safari

More information available here:

• Why am I unable to renew my Pogo subscription in my AOL browser?
• Supported Browsers for Pogo

If Java is installed on your machine but not enabled
If you're still having issues and you're certain that Java is installed on your machine, it may be disabled. All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly. For a complete list of per-browser instructions for enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml.

[EA_Najat · Accepted solution]

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Loading issue

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1 - None of my games are loading

• Help! My Game Won't Load

• Loading Issues Fix - Anti-virus / Anti-spyware - Microsoft Security Essentials

2 - Only some of my games are loading

If this is happening for some of the games you may need to update/reinstall Macromedia Flash on your computer.

The following games are in Flash on Pogo:

• Amazing Adventures
• BATTLESHIP: Naval Combat
• Beaker Creatures
• Bejeweled 3
• Cirque du Flea
• Claire Hart: Soul Searcher
• Clue: Secret and Spies
• CONNECT 4
• Poppit
• First Class Solitaire
• Mahjong Safari
• MONOPOLY
• Payday Freecell Solitaire
• Phlinx
• Plants vs Zombies
• Poppit Sprint
• Puck's Peak
• Rainy Day Spider Solitaire
• SCRABBLE Sprint
• Stack'em
• Sudoku Classic
• Sweet Tooth 2
• Word Whomp
• Who Has the Biggest Brain
• YAHTZEE
• Zuma's Revenge

• My Game Screen is Not Loading - Macromedia Flash

3 - Clearing Your Browser's Cache

Clearing your browser cache can fix many common issues with web-based games when they won't load.
To proceed, please read this article: Clearing Your Browser's Cache 

4 - Test Java and pop-up blockers

In addition, to make sure that Java is correctly installed on your computer and your pop-up blockers do not interfere with the game, Pogo.com provides two tests so you can check if the issue is due to one of  these factors or not.
Use the “Test now “buttons located in the following pages:

• Test my pop-up blockers
• Test Java

[EA_Najat · Accepted solution]

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Checklist

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If your issue is not resolved or if you cannot identify the causes , please go through this following list to make sure that you have tried all the solutions.

1. New version of Java released (new)
   
   Please note that a new version of Java version with a security update has been released on the 30th of August.
   We recommend that you uninstall all previous version of Java and install the latest version.
    
   
   • Java Tester
   • Installed / updated Java
   • Enabled Java
   • Test pop-up blockers
     
2. I used to play with AOL browser
   
   
   • Used a supported browser
   • Installed / updated Java
   • Enabled Java
     
3. Anti-virus/anti-spyware
   
   
   • Game Loading issues due to the anti-virus and/or anti-spyware software
     
     

     Some common symptoms of this include:
     
     

     • "Cripes!" Errors
     • “Server too Busy” Errors
     • Cards disappear or do not appear
     • Other graphics do not appear or are distorted
     • “Game Loading” indicator never goes away
     • Profiles never appear
     • Table windows never open
   
   
4. Macromedia Flash
   
   
   • Update/reinstall Macromedia Flash on your computer
     
     
     
5. Browser's Cache
   
   
   • Clearing Your Browser's Cache
     
     
     
6. Java cache
   
   
   • Clearing Java cache
     
     
7. Pop-up blockers
   
   
   • Verify pop-up blockers
     
     
8. Tests available
   
   Java and pop-up blockers to make sure that Java is correctly installed on your computer and your pop-up blockers do not interfere with the game, Pogo.com provides two tests so you can check if the issue is due to one of  these factors or not.
   Use the “Test now “buttons located in the following pages:
   
   
   • Test my pop-up blockers
   • Test Java
     
     
     
9. Recommended and supported browsers according to your operating systems
   
   For Windows XP

• Internet Explorer 8 (IE8)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
  
  For Windows Vista and Windows 7

• Internet Explorer 9 (IE9)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
  
  For Mac (latest version)

• Safari (latest version)
• Mozilla Firefox (latest version)

                                                                                                                                    ➤  Back to the list

[ljrtwwetybird195]

I have new computer HP and can't get scrabble to play it is all gray. All the other games in club pogo are working please help getting from upset

[robertrfwjr]

HOW DO I ENABLE MY BROWSER'S JAVA PLUGIN SO THAT I CAN PLAY THE GAMES ON POGO AGAIN PLEASE.

[Slocum41242]

how do i fix this.

[JLM1200]

Please refrain from typing in BLOCK CAPITALS, It is the equivalent of shouting and is considered rude,

What browser are you using Slocum41242 and robertrfwjr?

[redsoxlady2]

i am  paying for pogo and cant play your suggestions  to use internet explorer do not help inernet explorer was working wed but no longer and firefox  and chrome require u to set up new account and not  the one i use at pogo that is useless  i will file a complaint with the atty general and sue u people unless u fix this problem. was fine till wed.. u are stealing my money

[XNightRyterX]

I have used AOL to access games on Pogo for YEARS...and now all I get is a "notice" that I do not have the JAVA plug in and when you click on the box it says it can't download because MY browser is blocking it ...and you want me to use IE to get to the games....WHY? AS I have said I have used AOL for years...I have a paid membership of 1 year +...seems kind of funny that on August 15th, 2012 I had no problem accessing or playing but on the August 16th I get this stupid message...and I notice to that only 100,000 people plus  are playing the games...isn't that a hint to all of you at POGO that something is WRONG...either get this FIXED to the way it was, or GIVE ME MY MONEY BACK...I would CALL your offices but the numbers go to somewhere in INDIA and all they want me to do is have me pay for a service charge to get inside my computer .

[thealias66]

I'm not entirely sure what the problem is here. Are you saying that Pogo is rejecting your web browser?

[thealias66]

It wouldn't surpise me if they never fix it. The problem is your browser. An explanation and list of supported browsers here: https://help.ea.com/ca/article/why-am-i-prompted-to-install-the-latest-java-when-trying-to-play-pogo...