2013-01-11 08:36 PM - last edited on 2013-01-29 09:40 AM by EA_Najat
Hello everyone
if you are experiencing the issue with the Java popup asking you to download Java again
please have a look on the url address bar and see if there is a red icon like this one:
If so, just activate the plugins and your game should load normally.
ENABLE jAVA
Internet Explorer
Chrome
Note: Alternatively, you can access the Plug-ins settings by typing about : plugins (without spaces between about and : plugins) in the browser address.
Firefox
If the issue persists please click here: Go to Solution.
Please let us know how it goes.
Thank you.
Solved! Go to Solution.
2013-01-16 10:55 AM - last edited on 2013-01-21 11:35 PM by EA_Eve
Hello everyone,
We will try to assist you and help you in resolving this issue with Java that affects every program using Java and not only Pogo Games.
Here is a recap list of every step:
① Uninstall previous Java installation
How to uninstall Java
Windows XP
Windows Vista
Java.com also offers detailed instructions on how to safely remove older versions of Java.
② Install the latest version of Java Version 7 Update 11
③ Enable Java in your browser
Please follow these instructions to enable Java though your Web browser:
Browsers for Windows
Internet Explorer
Chrome
Note: Alternatively, you can access the Plug-ins settings by typing aboutlugins in the browser address.
Browsers for Windows and Mac OS X
Firefox
Safari
Opera 4.x and Up
④ Test Java
⑥ Restart your browser
___________________________________
If you are still experiencing an issue please post a message below and provide the following information:
If you see one of the following messages, please let us know which one you see:
①
②
③
④
2013-01-14 02:21 PM
Hello everyone,
eaeve posted a lot of information to help Pogo players with the Java security issue.
However; if you have any questions regarding the Java issue please post a message here in this thread.
Thank you.
2013-01-14 04:28 PM
I have a Mac & yesterday updated Jave 7-11 & now my pogo games are working. Is this new Java safe...Thank you.butrfly67
2013-01-14 04:57 PM
I have a problem once I get to the terminal area. I am the only one on my computer and have no idea how to log on as administrator. So, when I tired the "solutions" on this forum, I can't get past the first step.
2013-01-14 04:58 PM
Hi butrfly67
Thanks for sharing this information.
We will post an update in this thread and we will advise as soon as more information is available.
Thank you for your patience.
2013-01-14 05:03 PM
What is your operating system, is there any error message?
Is this happening when you are trying to remove Java; to download Java ?
We would need more details to assist you as we do not know what is exactly happening or displaying in your screen.
2013-01-14 06:05 PM
Last night my pogo worked just fine. I was able to play both flash and java games. Now I can't play either. What is going on? I went through all your troubleshooting steps and Java and Flash are both enabled, The Java Cache and Browser Cache are cleared. Why can't I play Pogo? I have a problem with the Java and Flash popups saying I need to install. Well both are updated and installed. I even tried deleting and reinstalling. Any help would be much appreciated thanks.
Screename: MnMLadyGreen
IE8
Java 7 Update 11
Adobe Flash Plaer 11 ActiveX
2013-01-14 06:38 PM
Is it this following Java message?
If so, it's probably because the Java plug-in is disabled. Java must be enabled to properly play Pogo game.
All mainstream browsers have an option for enabling Java, which ensures any applets that use it will function properly.
For a complete list of per-browser instructions for enabling Java, visit http://www.java.com/en/download/help/enable_browser.xml
2013-01-15 09:20 AM - edited 2013-01-15 11:25 AM
For those who are still experiencing an issue with the new Java update, please keep posting in this thread for readability reasons in the forum.
Thank you.
2013-01-15 03:23 PM
So I uninstalled all my java's...then installed java 7 11......Cannot play on the java games on Chrome or Firefox...But I can play on Internet Explorer, even tho a pop up comes up and I have to press the run button...
This is ridiculous. I need an answer.... We have challenges tomorrow in some of the games affected, which will then affect reaching the 1000 challenge special badge. HELP!!!