[Info Gathering] Jungle Gin: Game freezes after winning [ Edited ]

[Just4FunThisTyme]

Hi all,

The purpose of this thread is to gather specific information which will be passed on to the studio in order to help them get a handle on the issue referenced in the title of this thread.  

We request that you provide all of the requested information listed below. One post per person please. If you need to edit your post to add additional information click on the gear icon at the upper right side of your post. 

1. Click on the two links below then copy and paste the information that is displayed in the pop-ups into your reply (please do not make any changes, even if you believe the displayed information is inaccurate) If you are unable to copy and paste write the information down exactly as it appears in the pop-ups:

• Your Flash Version - Available HERE in the little box
  

• Your System Information - Available HERE 

  

2. Internet Connection and Provider (Cable, DSL, Dial-up FiOS): Example FiOs/Frontier

3. Anti-Malware (Anti-virus, Firewall, Anti-adware, anti-spyware): Example AVG

4. How do you access Jungle Gin (Pogo.com, Facebook, desktop shortcut,  via a backdoor link)

5.  Are you playing against a human, and if you are are you playing a rated game?

6.  Are you using either an animated badge or mini items for your in game icon?

 Please note: In order to keep this thread on track it's important that we provide only relevant information to the studio. Therefore, posts that do not contain the above requested information will be moved to this thread:

[Info Gathering] Jungle Gin: Insufficient Information

Thank you in advance for your input and cooperation.

Edited to include examples of Flash Version and System Information

Thanks,  Just  

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[EA_Kristi · Accepted solution]

Hello all,

Thank you all for the information.

The studio is aware of the issue and they are actively working on it. As soon as we have further information available, we will be posting it here on the forums as well. 

More information (you need to be logged in on Pogo.com to access that page): http://games-forum.pogo.com/viewtopic.php?f=246&t=161884

Thank you for your patience while the issue is being worked on!

- Kristi

PS! Marking this post as a Solution to draw attention to it - this issue is currently not considered resolved. 

[CAGal1950]

You have version 22,0,0,209 installed

Java Versions installed False

Operating System Windows NT 10.0

Flash version 22.0.0

Resolution 1920 x 1080

Browser Chrome 52.0.2743.116

Cookies Enabled? True

Do Not Track False

Java Versions installed 1.8.0_101

Operating System Windows NT 10.0

Flash version 22.0.0

Resolution 1920 x 1080

Browser Firefox 48.0

Cookies Enabled? True

Do Not Track False

Windows Defender

High Speed Cable Internet with a Dual Band Router

This started many months ago and while occasionally it corrects itself, for the most, when I win a hand it will not reshuffle. Playing the Bots or playing a friend. I can see my table in the Table Select/Lobby and I'm not there. Or, if I'm fast enough, I can see me there and I click Leave and then Play and the game reloads. Makes it hard to win a Multi-point match.

I use Chrome, Edge, IE11 and Firefox. Makes no difference which browser I use. Same results.

[bbhktay]

You have version 22,0,0,209 installed

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1366 x 768
OS = WindowsUnknown Version
Flash version = 22.0.0
Java Versions installed = 1.8.0_101

2. Internet Connection and Provider (Cable, DSL, Dial-up FiOS): Charter Cable

3. Anti-Malware (Anti-virus, Firewall, Anti-adware, anti-spyware): Norton 360

4. How do you access Jungle Gin:  Pogo.com

5.  Are you playing against a human, and if you are are you playing a rated game? Playing Oklahoma Gin vs. Computer 1

6.  Are you using either an animated badge or mini items for your in game icon? Only animation is background; my mini is generally static except for facial expressions upon losing a hand

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bbhktay wrote:

Follow-up on previous post:  approx. 0045 8/14/16, Jungle gin froze after completing the game.  I tried to get into News without success.  I then attempted to close my browser but had a difficult time closing the chat room.

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[MahlyBug]

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1366 x 768
OS = WindowsUnknown Version
Flash version = 22.0.0
Java Versions installed = 1.8.0_101

version information

you have version

22,0,0,209

2. Internet Connection and Provider (Cable, DSL, Dial-up FiOS): Example FiOs/Frontier

Comcast wifi

3. Anti-Malware (Anti-virus, Firewall, Anti-adware, anti-spyware): Example AVG

not sure

4. How do you access Jungle Gin (Pogo.com, Facebook, desktop shortcut,  via a backdoor link)

pogo.com

5.  Are you playing against a human, and if you are are you playing a rated game?

robot, unrated

6.  Are you using either an animated badge or mini items for your in game icon?

no

[MJCNLC]

Browser = Google Chrome 43.0.2357.130
Cookies Enabled? = true
Do Not Track = null
Resolution = 1920 x 1080
OS = Windows Unknown Version
Flash version = 22.0.0
Java Versions installed = 1.8.0_101

I have windows 10

2. Internet Connection and Provider (Cable, DSL, Dial-up FiOS): comcast cable

3. Anti-Malware (Anti-virus, Firewall, Anti-adware, anti-spyware): Mcafee

4. How do you access Jungle Gin.    pogo.com

5.  Are you playing against a human, and if you are are you playing a rated game? robot no rated game

6.  Are you using either an animated badge or mini items for your in game icon? using my avi

trying to win badges and have to keep changing a table......not fun

[Grambo18]

You have version 22,0,0,209 installed

Browser = Google Chrome 47.0.0.11490
Cookies Enabled? = true
Do Not Track = null
Resolution = 1600 x 900
OS = Windows 7
Flash version = 22.0.0
Java Versions installed =

2. fios

3. norton...turned off during game play

4.pogo.com

5.human

6.mini

Game worked fine last challenge but hangs up constantly now.

If the game has known issues then pogo needs TO QUIT putting out badges for this game, so annoying.

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@Grambo18 wrote:

Just wanted to add that you can tell the game is going to freeze after a hand because the pop up box under the mini that shows which player is dealing will not pop up.

If the box comes up gameplay will continue, if not the game will just sit there

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[martyk103]

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1920 x 1080
OS = Windows 7
Flash version = 22.0.0
Java Versions installed = 1.8.0_101

You have version 22,0,0,210 installed

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martyk103 wrote:

Note that rank may play a part in this problem.  On the same computer and same settings if I play under my sons sign in the game works fine, he is rank 9 in Jungle Gin.  If I play under my sign in it freezes after win and I am ranked 50

[GranpattiePlay]

flash player =   You have version 22,0,0,209 installed

Java Versions installed 1.8.0_101

Operating System Windows NT 10.0

Flash version 22.0.0

Resolution 1093 x 614

Browser Firefox 47.0

Cookies Enabled? True

Do Not Track False

Internet connection/provider = FIOS

Anti-virus = WebRoot

Access Jungle Gin through Pogo.com

I'm playing against robots

I use an animated badge as my game icon.

I would be using my Edge browser but then I can't move cards, even with Zoom set to exactly 100. 

Someone mentioned rank as a possible issue...I ranked out a few years ago....rank 50.

SO tired of it.  This was a favorite of mine.  Been having trouble for a VERY long time.  Thanks for trying to help.

[martoman129]

1. You have version 22,0,0,209 installed

Browser = Google Chrome 52.0.2743.82
Cookies Enabled? = true
Do Not Track = null
Resolution = 1600 x 900
OS = WindowsUnknown Version
Flash version = 22.0.0
Java Versions installed =

Browser is actually Opera 39.0.2256.48

OS is Windows 10 Pro

No Java plug-in for browser

2. Cable/Comcast

3. Kaspersky Internet Security

4. Pogo.com

5. Playing against robot

6. No

I play just fine after winning individual hands by unchecking everything in the chat box options before starting the game. If I don't do this and play commences the game freezes after winning a hand and it doesn't matter what I do until I clear my cache. Then if I uncheck all chat box options before start again the game plays through after winning hands.

If I have to close and reopen the game to start a new match at the same table I sometimes freeze even after unchecking all chat box options so always move to another table that I haven't visited since the last time I cleared my cache. This works every time as long as I uncheck all chat box options at the new table prior to start.

I only play 300 point matches of Oklahoma Gin, don't use the forfeit timer, and aces are always low. Under Customize Your Table the only box I have checked is to Use these options the next time I open a new game.

If I win a game that wins me the match outright I can usually click Play Again and start another match without the game freezing just prior to shuffling the cards. I did freeze once and had to start again at a new table, unchecking all chat box options and playing through winning hands just fine.

About half the time the game freezes after winning a game that doesn't win me the match. Earning the Holiday Mascots Premium Album Badge froze after not winning a match outright two out of three times the opportunity presented itself. I won a game tonight with Cosplay Hero activated and the game froze after the jackpot spin for earning 276 points.

I usually only play in Ed's Bungalow but have had the exact same experiences in Palm Fronds and Butterflies.

It doesn't matter if I use Opera 39 or Internet Explorer 11, the same things happen using both browsers.

[nessiekim]

My issue is not being able to play at all.

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1670 x 939
OS = WindowsUnknown Version
Flash version = 22.0.0
Java Versions installed = 1.8.0_101

using mini

time warner

pogo.com

playing bot