Help - Games are not loading [ Edited ]

[EA_Najat]

 Java Games are not loading on IE

Java version 8.6 may have game loading problems on IE11. Currently, the best work-around we know of is to use the Firefox browser. Thank you for your patience as our engineers investigate this issue.

 General Help when games are not loading                          

Whenever some games are not loading, you can try the following steps.

Solution 1 - Set the Friends Panel to 'Show Friends'

The first thing you might want to check is the 'Friends Panel'. 

If your game does not seem to load and your 'Friends Panel' is set to hidden, then, set it to 'Show Friends.'

Solution 2 - Refreshing the page

Try is to refresh the page.

It's a simple step, go to Pogo.com and right-click on the left (in the blue part of the page) and select reload.

Wait a few minutes and you game should then load.

Internet Explorer	Firefox	Google Chrome

Solution 2 - Clearing the cache content

Go to pogo.com and click on the game you'd like to play.

Then press control key +F5 in your keyboard.

Why? This will reload the page by clearing the cache content in the browser.

Solution 3 - Sign out completely and sign back in

If you were inactive on Pogo for a while,  just sign out and sign back in, to load your game and start playing again.

Solution 4 - Open the game in a new window

Right-click on the play button and select 'Open link in a new window'

My issue persists

• There is a new Flash update so make sure you have the last Flash version installed.
  Not sure? You can test Flash Here: CLICK HERE

My games are still not loading

Alright, we can still try to help you but we need some information.

If your issue persists, please post the following:

• Your Flash Version - Available HERE
• Your System Information - Available HERE
• The name of your anti-virus software.

[EA_Najat · Accepted solution]

@CoasterFreak278

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Edited:

Java version 8.6 may have game loading problems on IE11. Currently, the best work-around we know of is to use the Firefox browser. Thank you for your patience as our engineers investigate this issue.

Thanks for posting your system information.

I've also updated Java on my system and I was able to load the game.

This blank screen appears after the loading but right before the game starts.

I believe it's because of the Java security prompts.

At this step you are supposed to get a Java popup message and click on Run Java.

If you do not see this popup, the prompts might then be hidden.

Here is how to restore security prompts:

To restore the prompts that were previously hidden, from the Java Control Panel Security tab, click Restore Security Prompts.

When asked to confirm the selection, click Restore All.

The next time an application is started, the security prompt for that application is shown.

Restore Java security prompts

1 - In Windows Click Start

2 - Control Panel

3 - Java 

4 - Under the Security Tab, click 'Restore Prompts'

 

Important note: after restoring the prompts, do not check the box 'Do not show again', otherwise, you won't be able to see the second prompt.

If you have already checked that box, you need to restore the prompts again and restart the browser.

Once you launch a Java game, simply click on 'Run' without checking the box.

[azturtle58515]

Crossword Cove will not load - I just get a black screen and a list of players.  I can load other games - poppit, solitaire ... here is the information you requested:

Browser = Microsoft Internet Explorer 11(Browser Mode 11, Document Mode 11)
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 1920 x 1080
OS = WindowsUnknown Version
Flash version = 18.0.0
Java Versions installed = 1.8.0_51

Flash version:  18.0.0.232

I went through the entire list of things to do to try to resolve the problem - none of them worked.

[rupertinatabby]

Hello, We have been a member for many years and love to play Pogo. We have tried all your suggest Changing Browsers, clearing cache, etc and still we cannot play most of the games. All these suggestions you have made to your faithful players are not working. I don't understand why you cannot figure out how to get this site stable. I am really to the point of canceling my subscription and move on. Which is very sad! When are planning to get this site stable? Is there any suggestion on how to fix this that you have not already posted? Thank you.

[ccboots56]

@rupertinatabby

I have no problems playing these games on anyone of the 6 browsers I have on my task bar.

all are supported by Pogo in some way.  some only for flash games.  others for both flash and 

java, and between them I can play every game on the Pogo site.

Without this information, we are unable to even venture a guess as to what your problem could

be.   

My games are still not loading

Alright, we can still try to help you but we need some information.

If your issue persists, please post the following:

• Your Flash Version - Available HERE
• Your System Information - Available HERE
• The name of your anti-virus software.

[rupertinatabby]

Hi!

Flash is the latest one.

System is Internet Explorer 11

Bull Guard

Thanks

[ccboots56]

@rupertinatabby

This is the information that is needed, we are unable to venture a guess without all that information asked for.

We will be happy to try to help resolve the issues you are having with Pogo games but in order to do so we will need you to provide some basic information. Just click on the blue HERE links below then copy the displayed information and paste that information into your reply back here. This will give us a general overview on your computer set-up and hopefully give us some pointers to help:

• Your Flash Version - Available HERE
• Your System Information - Available HERE
• The name of your anti-virus software.
• Specific game/s you're having problems with

For instructions on how to Copy and Paste please click on this link HERE

For example:

Flash Version: 118,0,0,209 installed

System Information:

Browser = Firefox 38.0
Cookies Enabled? = true
Do Not Track = unspecified
Resolution = 1600 x 900
OS = Windows 8.1
Flash version = 18.0.0
Java Versions installed = 1.8.0_45

Anti-virus software: AVG (Free Edition 2014)

Game/s: Jungle Gin, Pop-fu, Mahjong Escape

[ccboots56]

• Your Flash Version - Available HERE
• Your System Information - Available HERE
• The name of your anti-virus software.
• Specific game/s you're having problems with

For instructions on how to Copy and Paste please click on this link HERE

For example:

Flash Version: 118,0,0,209 installed

System Information:

Browser = Firefox 38.0
Cookies Enabled? = true
Do Not Track = unspecified
Resolution = 1600 x 900
OS = Windows 8.1
Flash version = 18.0.0
Java Versions installed = 1.8.0_45

Anti-virus software: AVG (Free Edition 2014)

Game/s: Jungle Gin, Pop-fu, Mahjong Escape

[rupertinatabby]

I have supplied you will the information you have requested. So, I don't understand why you need screenshots. I am not comfortable giving someone I don't know screenshots of my computer. Thanks

[EA_Najat]

@rupertinatabby

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Your system information can help with troubleshooting certain issues.
If you are not familiar with the information displayed, here is a guide that will help you understanding each information.

The system information displays general information about your computer's configuration, components and software but no worries, no personal information is shown. 

[tearsfan]

Also having issues:  

Zuma's Revenge and Mahjongg Dimensions to name two of the games that just freeze sometimes and other times work.  Sometimes I have to open the game in a new tab to work.  It's always a mysterious surprise as to how I'll play!  I use the same computer, same browser every time.  I do not have a anti-virus software because I use a Mac.

Browser = Safari 8.0.7
Cookies Enabled? = true
Do Not Track = undefined
Resolution = 2560 x 1440
OS = Mac OS X 10.10.4(Puma)
Flash version = 18.0.0
Java Versions installed = 1.8.0_45

[Freesia610]

I am having the same problem in Explorer.  I have the latest Flash version, the latest Explorer update, and the latest Java update.  Pogo home screen loads but when I try to load a game I get a message that Pogo is not responding.  Windows attempts to find a solution and can't.  Just keep getting Pogo is not responding.  Can get some games in Chrome, but many do not support the latest version of Java.  Can get some games in Firefox, but not all.  Clearly the problem is on your end and this has been going on for a few days.  Fix it please.