September 2015 - last edited August 2017 by EA_Mage
General Help when games are not loading
Solution 1 - Set the Friends Panel to 'Show Friends'
The first thing you might want to check is the 'Friends Panel'.
If your game does not seem to load and your 'Friends Panel' is set to hidden, then, set it to 'Show Friends.'
Solution 2 - Refreshing the page
Try is to refresh the page.
It's a simple step, go to Pogo.com and right-click on the left (in the blue part of the page) and select reload.
Wait a few minutes and you game should then load.
Solution 3 - Clearing the cache content
Go to pogo.com and click on the game you'd like to play.
Then press control key +F5 in your keyboard.
Solution 4 - Sign out completely and sign back in
If you were inactive on Pogo for a while, just sign out and sign back in, to load your game and start playing again.
Solution 5 - Open the game in a new window
Right-click on the play button and select 'Open link in a new window' - we recommend opening multiple windows even.
Solution 6 - Loading issues on Google Chrome
If you are using Google Chrome version 59+ you may need to enable Flash by clicking on the puzzle icon on the address bar (this will appear when you are starting a Flash game) and select the option to "Run all plugins this time".
For more advanced steps for, please check the following thread: http://answers.ea.com/t5/Pogo/Info-Chrome-59-and-Flash/m-p/6138030#M166066
Alright, we can still try to help you but we need some information.
If your issue persists, please post the following:
Solved! Go to Solution.
January 2016 - last edited January 2016
If you have tried the steps posted in the beginning of this thread without the issue being resolved then please create a new Post and provide the following info:
Big City Adventure is a Flash game, also you can play Flash games with Firefox there is no compatibility issues with this browser and Flash.
You should first test your Flash Player here: CHECK FLASH
If you don't have the latest version, download it here: Adobe Flash Player download
Also don't forget to enable Flash in your browser.
If your issue persists, please post your system information and you Flash version:
Can you please post your system information and your Flash version.
Maybe we'll find something there.
We can try to assist you with your issue, but we would need some more information.
I am having the same problem Windows 10 with adobe flash player built in. Some flash games will play but others won't. When I check my system it says I have windows NT 10 not windows 10 and is not supported>
i can't play any game, i did all you said, whan i click on game, the game load and disappear,
i have window 7 pro , explorer 11, adob fp 188.8.131.529, java 8.66, antivirus -microsoft security pop up blocker off ,
tryed google chrome ,firefox and explorer 11
what to do now ???
this whole mess going on that I can play this cant play game is a JOKE. good chance I will not renew my membership if this * continues.
I cannot get on dimensions which is a bonus for the day. I have tried everything. And If i play gin and someone leaves the game, comes up game will not load even though I was playing the game! What is with this nonsense? alipooh25654