Help us improve Answers HQ! Take Survey No, Thanks

General help for loading games

by EA_Najat
Reply

Original Post

Accepted Solution

General help for loading games

[ Edited ]
Community Manager (retired)

 

 General Help when games are not loading                          

 


Whenever some games are not loading, you can try the following steps.

Solution 1 - Set the Friends Panel to 'Show Friends'


shoz8friends.jpg

The first thing you might want to check is the 'Friends Panel'. 

 

If your game does not seem to load and your 'Friends Panel' is set to hidden, then, set it to 'Show Friends.'

 

 

 

Solution 2 - Refreshing the page

 

Try is to refresh the page.

 

It's a simple step, go to Pogo.com and right-click on the left (in the blue part of the page) and select reload.

Wait a few minutes and you game should then load.

 

Internet Explorer

 reloadie.jpg

    

Firefox

reload.jpg

 

Google Chrome
reloadgc.jpg

 

Solution 3 - Clearing the cache content

Go to pogo.com and click on the game you'd like to play.

 

Then press control key +F5 in your keyboard.

Why? This will reload the page by clearing the cache content in the browser.

 

 controlf5.jpg

 

 

Solution 4 - Sign out completely and sign back in

If you were inactive on Pogo for a while,  just sign out and sign back in, to load your game and start playing again.

 

 

Solution 5 - Open the game in a new window

 

Right-click on the play button and select 'Open link in a new window' - we recommend opening multiple windows even.

 openlink.jpg

 

Solution 6 - Loading issues on Google Chrome

 

If you are using Google Chrome version 59+ you may need to enable Flash by clicking on the puzzle icon on the address bar (this will appear when you are starting a Flash game) and select the option to "Run all plugins this time". 

Flash.png

 

For more advanced steps for, please check the following thread: http://answers.ea.com/t5/Pogo/Info-Chrome-59-and-Flash/m-p/6138030#M166066

 

 

My issue persists

 

 

  • There is a new Flash update so make sure you have the last Flash version installed.
    Not sure? You can test Flash Here: CLICK HERE

 

 

My games are still not loading

 

Alright, we can still try to help you but we need some information.

If your issue persists, please post the following:

 

  • Your Flash Version - Available HERE
  • Your System Information - Available HERE
  • The name of your anti-virus software.

 

 

Message 1 of 11 (170,288 Views)

Accepted Solution

Re: General help for loading games

[ Edited ]
Community Manager (retired)

Hello all,

 

If you have tried the steps posted in the beginning of this thread without the issue being resolved then please create a new Post and provide the following info:

 

 

  1. Post a short list of the games you are not able to load (2 or 3)

  2. Post a detailed description on what is happening on your screen. Example: blank screen, stuck at the loading screen, error message...

  3. Post both your Flash version and your system information
  • Your System Information - Available HERE

    si.JPG

View in thread

Message 11 of 11 (96,810 Views)

All Replies

Re: General help for loading games

★★★★ Novice

BIG CITY ADVENTURE.  STILL WON'T LOAD.  I RUN NORTON, FIREFOX

Message 2 of 11 (170,111 Views)

Re: General help for loading games

Community Manager (retired)

@azrattler6008


 

 

Big City Adventure is a Flash game, also you can play Flash games with Firefox there is no compatibility issues with this browser and Flash.

 

You should first test your Flash Player here: CHECK FLASH

If you don't have the latest version, download it here: Adobe Flash Player download

 

Also don't forget to enable Flash in your browser.

 

If your issue persists, please post your system information and you Flash version:

 

Can you please post your system information and your Flash version.

Maybe we'll find something there.

 

  • Your System Information - Available HERE or HERE

    si.JPG

Message 3 of 11 (169,934 Views)

Re: General help for loading games

★★★★ Novice

slingo still not happening

Message 4 of 11 (168,908 Views)

Re: General help for loading games

★★★★ Novice

None of the fix options helped me at this time. It must be a pogo issue. Thanks for the help!!

Message 5 of 11 (168,704 Views)

Re: General help for loading games

Community Manager (retired)

@frauwicky 

We can try to assist you with your issue, but we would need some more information.

 

  1. Post a short list of the games you are not able to load (2 or 3)

  2. Post a detailed description on what is happening on your screen. Example: blank screen, stuck at the loading screen, error message...

  3. Post both your Flash version and your system information
  • Your System Information - Available HERE

    si.JPG

Message 6 of 11 (168,696 Views)

Re: General help for loading games

★★★★ Novice

I am having the same problem Windows 10 with adobe flash player built in. Some flash games will play but others won't. When I check my system it says I have windows NT 10 not windows 10 and is not supported>

Message 7 of 11 (168,631 Views)

Re: General help for loading games

★★★ Newbie

i can't play any game, i did all you said, whan i click on game, the game load and disappear,

i have window 7 pro , explorer 11, adob fp 20.0.0.279, java 8.66, antivirus -microsoft security  pop up blocker off ,

tryed google chrome ,firefox and explorer 11

 

what to do now ???

Message 8 of 11 (167,882 Views)

Re: General help for loading games

★★★ Newbie

this whole mess going on that I can play this cant play game is a JOKE. good chance I will not renew my membership if this * continues.

Message 9 of 11 (167,529 Views)

Re: General help for loading games

★★★★ Novice

I cannot get on dimensions which is a bonus for the day.  I have tried everything.  And  If i play gin and someone leaves the game, comes up game will not load even though I was playing the game!  What is with this nonsense?  alipooh25654

Message 10 of 11 (167,516 Views)
green-small-promo

Are you having issues loading games?

View More

Wednesday Badge tips

Earn your Wednesday Challenge badges using our badge tips.

View more on pogo.com

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help