Game will not open - stuck on downloading

[SharunWheeler]

Mahjong Safari is "stuck" on downloading and will not go any further.

Can anyone help and tell me what I need to do?

Thank you

[EA_Kristi · Accepted solution]

@SharunWheeler 

If this is the only game you have issues with, I would recommend opening it in a new tab instead. To open a game in a new tab, right click 'Start Game' and select 'Open in a New Tab'. 

Let us know how you get on!

- Kristi

[EA_Kristi · Accepted solution]

@SharunWheeler 

If this is the only game you have issues with, I would recommend opening it in a new tab instead. To open a game in a new tab, right click 'Start Game' and select 'Open in a New Tab'. 

Let us know how you get on!

- Kristi

[pfht]

All games get stuck on downloading

[EA_Mage]

Hi @pfht,

We would be happy to try and help with this issue, but we would need some more information.

1. Post a short list of the games you checked and are not able to load (2 or 3) so we know if you are having issues loading Java games, Flash games or both.
   
   
2. Post a detailed description on what is happening on your screen. Example: blank screen, stuck at the loading screen, error message...
   
   
3. Post both your Flash version and your system information

• Your Flash Version - Available: http://www.adobe.com/software/flash/about/
  
  

• Your System Information - Available: http://news.pogo.com/pogo-troubleshooter/
  

  

Thanks,

EA_MAge

[Dibanani]

that did not work

[EA_Darko]

@Dibanani What is the issue that you are having?

[telephone2994Bj]

Opened new game and still will not open

[EA_Arrenai]

Hey there, @telephone2994Bj.

I'd love to help you out with this. Which game are you trying to open? Do you get an error message when you try to load it?

Arrenai 

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