Re: Can't log on to my pogo account

by EA_Stephen
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Original Post

Accepted Solution

Can't log on to my pogo account

★★★ Newbie

For the last three days I have been unable to log into my pogo account. When I click the sign in link, a log in screen comes up. I enter my screenname and password and click enter. I am taken back to the pogo page,  but still have not been logged in. In the top right hand corner where it should give your screenname, it keeps giving the link for register or sign in. I have gone through the process numerous times. I have even tried to access my pogo account through an email sent by pogo to my personal email account with no avail. When I click on the pogo email it takes me to a screen where my screenname is in the top right hand corner, but when I click on my screenname, it takes me back to sign in page. How can I get back to my account so I can play?

Message 1 of 14 (6,601 Views)

Accepted Solution

Re: Can't log on to my pogo account

Champion (Retired)

@casinolaly122230   You can recover your Pogo screen name (user name) or reset your password easily yourself by following the enclosed instructions. If you still require further assistance, please click on the Help tab in Pogo or else down below here for the Help Center.

 

Recover your screen name

 

To start, visit the Forgot your Password and Screen name? page & then follow the steps.

 

Screenshot of Forgot password or screen name page. Request password on the left, screen name on the right.

 

 

 

I FORGOT MY POGO SCREEN NAME (USER NAME) OR PASSWORD

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Message 8 of 14 (5,107 Views)

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Re: Can't log on to my pogo account

★★★ Newbie

When i go to pogo and type in mylog in name and password, it says it's not in system ? I've had same ones for several mos. Need help

Message 2 of 14 (6,494 Views)

Re: Can't log on to my pogo account

Community Manager (retired)

Hello BelsCell & Muls38,

 

If you're still having trouble signing in to Club Pogo please take the time to read this post and try the possible trouble-shooting steps detailed there:

http://answers.ea.com/t5/Pogo/Fix-for-sign-in-errors/m-p/26668#M1455

 

Please let us know how you get on.

 

Regards,

Stephen.

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Message 3 of 14 (6,489 Views)

Re: Can't log on to my pogo account

★★★ Newbie
I have trouble getting into my Pogo games seems to freeze up inner quite often





My Pogo games and profile pages are giving me trouble seen to freeze up on me
Message 4 of 14 (6,477 Views)

Re: Can't log on to my pogo account

★★★ Newbie

Please help me to log in to my pogo account

Message 5 of 14 (5,056 Views)

Re: Can't log on to my pogo account

Community Manager

@lushAnut542 Can you be a little more specific as to the reasons why you can't log in? Is it a case that you have forgotten your sign in details or is there an error message stopping you getting in?

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Message 6 of 14 (5,041 Views)

Re: Can't log on to my pogo account

★★★ Newbie
can't remember name 0r password
Message 7 of 14 (4,986 Views)

Re: Can't log on to my pogo account

Champion (Retired)

@casinolaly122230   You can recover your Pogo screen name (user name) or reset your password easily yourself by following the enclosed instructions. If you still require further assistance, please click on the Help tab in Pogo or else down below here for the Help Center.

 

Recover your screen name

 

To start, visit the Forgot your Password and Screen name? page & then follow the steps.

 

Screenshot of Forgot password or screen name page. Request password on the left, screen name on the right.

 

 

 

I FORGOT MY POGO SCREEN NAME (USER NAME) OR PASSWORD

Message 8 of 14 (5,108 Views)

Re: Can't log on to my pogo account

★ Novice

I have been trying to get into Pogo; chatted with Nimal; gave complete info to justify who i was; was told she could not verify my account.  Got 3 emails telling me that they will help, but I've heard nothing.  Went on Facebook and found an ad saying Pogo technical support; called the number 1855-708-2203 and was informed that my computer had Hacking Issue (Credential's Reset {whatever that is i don't know]); application Damage; Infected Software; Security Breach; and wanted to transfer me to Microsoft Cert Tech Dept. who would fix those problems for a fee of $199.99 a year.  I called my own technical support who went completely through my computer (took him 4 hours), cleaned everything and found none of the issues presented that i was told i could get help at a fee.  Microsoft itself has helped me in the past and there is no charge for their support, so that's when I got suspicious.  I completed everything i know and submitted that to you folks and i want something done.  I've been a faithful Pogo member for 17 years and this is the thanks i get?  And, to think i just renewed my membership on 8/20/18 for another year.

Message 9 of 14 (4,772 Views)

Re: Can't log on to my pogo account

Community Manager

@lizcourey I am not sure what the issue is, is it a case that you are unable to verify ownership of your account, if so then our live support advisers will be unable to provide any information or make any changes to your account till such time as you can verify your ownership of the account. 

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Message 10 of 14 (4,742 Views)