Hello Claudia,
Are you referring to the New Year's badge for Canasta?
If so, please see this Help Centre article about the Canasta New Year's badge which explains about the 'frozen pile':
https://help.ea.com/article/i-didn-t-get-credit-for-winning-a-game-with-a-frozen-pile-on-pogo-why-no...
Hope this answers your question.
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