Re: Who do speak with regarding bullying on the games?

by EA_Darko
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Who do speak with regarding bullying on the games?

★★★ Newbie

Who do I speak with regarding other pogo members bullying during a game?

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Re: Who do speak with regarding bullying on the games?

Community Manager

@politejaelove546 Hey, if you are having issues with another player then you can use the steps in this help article to block the player and report them so that our team can investigate: https://help.ea.com/en-us/help/pogo/pogo/how-do-i-report-abuse-or-terms-of-service-violations-on-pog...

 

REPORT A PLAYER

In chat:

  1. Select the player in the Who's here tab or in chat.
  2. Click the pull-down icon and select Report Abuse.
  3. Select the type of abuse and enter a short description of the problem.
    • In some games you will need to manually add the player name. In the Report Abuse pop-up, click Add Players, select the player’s name and click Done.
      • If the player has left the room their name won’t appear in the Add Players list. In this case select Not a Player.
  4. Click Send Report.

Reporting a player automatically mutes them so that you do not see their comments in chat. However, you may still want to block them to prevent them from contacting you at all.

In your Guestbook:

  1. From the Pogo homepage, locate the Quick Links box and click Guestbook.
  2. Go to the offensive post and click Options and select Report Abuse.
  3. Select the type of abuse and enter a short description of the problem.
  4. Click Send Report.

BLOCK A PLAYER

  1. Click Friends on the Pogo menu.
  2. Scroll down the page and click Blocked Player List.
  3. Enter the player’s screen name and click Add to My Blocked List.
  4. If you reported the abuse in your Guestbook, you can also block the player by clicking Options again and selecting Block.

MUTE A PLAYER

  1. If a player’s behavior does not qualify as abuse or harassment but you would rather not see their comments, you can mute them.
  2. Select the player in the Who's here tab or in chat.
  3. Click the pull-down icon and select Mute.
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Message 2 of 2 (116 Views)

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Re: Who do speak with regarding bullying on the games?

Community Manager

@politejaelove546 Hey, if you are having issues with another player then you can use the steps in this help article to block the player and report them so that our team can investigate: https://help.ea.com/en-us/help/pogo/pogo/how-do-i-report-abuse-or-terms-of-service-violations-on-pog...

 

REPORT A PLAYER

In chat:

  1. Select the player in the Who's here tab or in chat.
  2. Click the pull-down icon and select Report Abuse.
  3. Select the type of abuse and enter a short description of the problem.
    • In some games you will need to manually add the player name. In the Report Abuse pop-up, click Add Players, select the player’s name and click Done.
      • If the player has left the room their name won’t appear in the Add Players list. In this case select Not a Player.
  4. Click Send Report.

Reporting a player automatically mutes them so that you do not see their comments in chat. However, you may still want to block them to prevent them from contacting you at all.

In your Guestbook:

  1. From the Pogo homepage, locate the Quick Links box and click Guestbook.
  2. Go to the offensive post and click Options and select Report Abuse.
  3. Select the type of abuse and enter a short description of the problem.
  4. Click Send Report.

BLOCK A PLAYER

  1. Click Friends on the Pogo menu.
  2. Scroll down the page and click Blocked Player List.
  3. Enter the player’s screen name and click Add to My Blocked List.
  4. If you reported the abuse in your Guestbook, you can also block the player by clicking Options again and selecting Block.

MUTE A PLAYER

  1. If a player’s behavior does not qualify as abuse or harassment but you would rather not see their comments, you can mute them.
  2. Select the player in the Who's here tab or in chat.
  3. Click the pull-down icon and select Mute.
Darko.png
Message 2 of 2 (117 Views)