Re: Sign In Help Please

by EA_Arrenai
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Original Post

Sign In Help Please

★★★ Newbie

when i signed in to pogo it had me reset password. Now this is not my account and all my info and badges and club name   everything is gone and had me under a different name!!!!!    What can i do to get my things back pleaaew someone help.

 

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Re: Sign In Help Please

Community Manager (retired)

Hello @mysterygirl87,

 

That certainly sounds frustrating. It's possible that you may have more than one Pogo screenname or may have just created a new account during the login process.

 

Please try contacting EA Help and our Game Advisors can help you straighten out the account situation for you and get you and your badges, tokens and gems reunited.

 

To contact EA Help:

  • Go to https://help.ea.com
  • Click "Contact Us"
  • Select Pogo from the game list
  • Select PC or Mac
  • Select Manage my account > Can't log in
  • Click Select contact option

Please let us know how it goes!

 

Arrenai Cat

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